Thrift Store Manager

Salvation Army Careers•Juneau, AK

13h

About The Position

The Thrift Store Manager supervises, oversees, and manages store operations to generate revenue supporting The Salvation Army’s administration and programs. The role manages employees and volunteers; oversees sales, merchandise donations, community promotion, and internal fiscal controls; and works to achieve measurable objectives, financial success, and employee satisfaction. Responsibilities include managing warehouse and distribution functions and personnel, store setup, remodels and closures, and retail operations. The Manager works to maximize revenue and margins while controlling costs, ensuring warehouse operations and donation collection are efficient and within budget, and moving quality merchandise quickly to the sales floor. Key success factors include meeting or exceeding revenue targets, reducing expenses through improved processes, identifying new business and donation opportunities, and developing succession plans. The position requires a high school diploma or equivalent, at least two years of retail management experience involving merchandising and staff supervision, customer service experience, computer skills, and a current Alaska driver license with an acceptable driving history. Specialty retail, thrift, consignment, or distribution management experience is preferred; three years is highly desired. Experience overseeing volunteers is a plus. The Manager should be able to work independently, communicate effectively, operate point-of-sale systems, and work a flexible schedule that includes Saturdays. The work is mostly performed in a heated and ventilated setting, with limited weather exposure during pickups, deliveries, or refuse disposal and brief exposure to very cold temperatures in winter. Physical duties include standing, walking, bending, lifting and moving items up to 50 pounds, and operating a computer and telephone. Required protective equipment and proper lifting practices, including wearing a back brace when lifting heavy items, must be followed. Qualified individuals must be able to perform the essential duties with or without reasonable accommodation. Employment also requires completion of The Salvation Army’s online Protect the Mission course, required background checks, and its Driver Safety Course. The employee acknowledges and agrees to respect The Salvation Army’s religious purposes and ensure work-related conduct does not undermine its religious mission.

Requirements

High school diploma or equivalent.
At least two years of management experience in a retail operation, including merchandising and staff supervision.
Customer service experience.
Computer software and hardware experience, including Word, Excel, and PowerPoint.
Ability to work independently with minimal supervision; responsible, organized, honest, and dependable.
Ability to work respectfully and effectively with individuals from diverse backgrounds and circumstances.
Professional, courteous, cooperative, and welcoming manner, with a consistently respectful and positive attitude.
Proficiency operating point-of-sale systems and working knowledge of budgets, projections, and fiscally responsible procedures.
Strong verbal and written communication skills.
Knowledge of general office equipment and the Windows operating system.
Ability to maintain a flexible work schedule, including Saturdays.
Current Alaska driver license with acceptable driving history; must complete and pass The Salvation Army Driver Safety Course.
Ability to understand, follow, and give written and oral instructions, and communicate with diverse individuals in person and by telephone.
Ability to perform basic arithmetic and apply ratios and percentages in practical situations.
Must be punctual, organized, self-motivated, flexible, and willing to learn and assist others.
Must complete the online Protect the Mission course and pass employment background checks required by The Salvation Army.
Ability to perform the essential duties with or without reasonable accommodation.
Physical ability to perform the listed duties, including lifting and moving objects weighing up to 50 pounds, and to learn and follow proper lifting techniques, wearing a back brace when lifting heavy items.

Nice To Haves

Experience overseeing volunteers.
At least two years of specialty retail, thrift, consignment, or distribution management experience is preferred; three years is highly desired.
Familiarity with Microsoft Word, Excel, and Outlook.
Working knowledge of integrated database applications and ability to learn new software programs with basic training.

Responsibilities

Manage store, warehouse, and distribution operations, including personnel, store setup, remodels, and closures.
Manage employees and volunteers, including scheduling, hiring, supervision, coaching, performance evaluations, professional development, discipline, and termination as necessary.
Ensure adequate store and donation coverage, schedule breaks and meal periods, and review and approve employee timecards.
Conduct staff training and meetings as needed.
Work with the Warehouse Manager to develop, implement, and maintain efficient systems for processing donations, including sorting lines and bric-a-brac.
Ensure sales are processed according to fiscal standards, including register transactions and corrections, over-rings, credit card transactions, and rejected or denied transactions.
Safeguard cash and verify daily deposits, sales reports, and bank receipts.
Promote a cooperative, welcoming, and constructive environment for employees, volunteers, customers, and donors.
Communicate and apply policies and procedures to support the safety and well-being of employees, volunteers, customers, and donors.
Complete and submit required paperwork accurately and on time.
Report accidents, injuries, safety hazards, and facility maintenance or repair needs to appropriate individuals; maintain facility cleanliness inside and out.
Oversee and maintain equipment, including the video security system, and maintain store supplies through approved vendors.
Oversee sales-floor merchandising to improve store appearance and create an inviting shopping environment.
Maintain knowledge of resale, thrift, consignment, and retail trends.
Contribute to revenue projections and work toward meeting or exceeding financial goals while controlling operating costs.
Resolve community complaints about operational matters, including pickup services, customer service, and employee conduct.
Visit competing thrift or consignment stores at least quarterly, compare products, pricing, and merchandising, and recommend improvements to the supervisor.
Perform other related duties as assigned.