Thrift Store Manager

Hope The Mission•Oxnard, CA

About The Position

The Thrift Store Manager has full operational accountability for a Hope the Mission thrift store, a revenue-generating operation that funds the organization’s mission and serves as a community-facing space. Reporting to the Director of Retail, the manager oversees merchandising, scheduling, staffing, inventory control, marketing, training, cash handling, and store finances. The role actively engages customers and donors to support monthly sales and donation goals, coordinates donation processing and pickups, and ensures staff, volunteers, and community service workers are trained and held to appropriate performance standards. The manager also maintains the store’s cleanliness, safety, organization, and visual presentation, builds customer relationships that encourage repeat business, and communicates store performance and operational issues to the Retail Director. This is a general management role in a mission-driven retail environment. The manager sets standards for the store team and customer experience and is accountable for the store’s operational outcomes. The role may require driving company vehicles for store business and driving in and around Los Angeles County.

Requirements

High school diploma or GED.
At least 3 years of retail store experience, including cash handling.
At least 2 years of experience managing a store or department.
Ability to lead and develop a team of staff, volunteers, and community service workers.
Ability to manage cash handling, bookkeeping, and financial transactions accurately.
Ability to oversee merchandising, inventory, and store visual presentation to a consistent standard.
Ability to engage customers and donors with warmth and professionalism.
Clear and professional written and verbal communication with staff, donors, customers, and leadership.
Ability to organize and prioritize a high-volume workload across multiple concurrent responsibilities.
Strong attention to detail in store operations, financial records, and documentation.
Sound judgment and independent decision-making with minimal supervision.
Ability to work effectively with people from diverse backgrounds and communities.
Ability to maintain confidentiality regarding participants, customers, staff, and the organization.
Integrity, consistency, and professionalism in all interactions.
Successful completion of a criminal background check.
Pass pre-employment and, if applicable, ongoing drug and alcohol screenings in accordance with company policy.
For roles requiring driving, an acceptable driving record is required.
Proof of legal authorization to work in the United States.
Compliance with company policies, including safety, confidentiality, and conduct standards.
Ability to meet the listed physical demands, including lifting up to 25 pounds, walking, climbing stairs, standing, bending, squatting, kneeling, twisting, reaching, grasping, and moving quickly between places.
Ability to perform visual activities, communicate and exchange information verbally and in writing, complete forms in personal writing, and drive vehicles in and around Los Angeles County.
Ability to enter buildings that may require climbing stairs and to work periodically in outside environmental conditions.
Ability to respond quickly and effectively to crisis and potentially hostile situations.

Nice To Haves

Experience supervising staff, volunteers, or community service workers.
Bilingual proficiency in English and Spanish.

Responsibilities

Oversee store operations, including merchandising, scheduling, staffing, inventory control, marketing, and training.
Assist with sorting, pricing, and inventory control.
Control costs and expenditures to keep the store within budget.
Maintain an effective schedule for employees, volunteers, and community service workers within payroll guidelines and store expense budgets.
Communicate regularly with the Retail Director about store performance and operational issues.
Drive company vehicles to perform store business, as needed.
Manage daily cash handling, credit card transactions, and bookkeeping.
Complete night drop deposits accurately and on time.
Greet and assist customers and donors on the sales floor.
Engage customers to drive donations and merchandise sales toward monthly revenue goals.
Respond to customer inquiries and complaints promptly and professionally.
Build customer relationships that support repeat business and community goodwill.
Accept donations and process in-kind donation forms.
Schedule and coordinate donation pickups.
Train staff, volunteers, and community service workers in store operations and procedures.
Set and maintain performance and conduct standards for store personnel.
Maintain the cleanliness, organization, and visual appeal of the store and displays.
Enforce health, safety, and security policies and procedures.
Perform other duties as assigned by the Director of Retail.