Thrift Store Manager

Hope The Mission•Oxnard, CA

13h•$0 - $72,340•Onsite

About The Position

Each Hope the Mission thrift store is a revenue-generating operation that funds the mission and a community-facing space that shapes how people experience the organization. Whether a store meets its sales goals, retains its customers, maintains its standards, and develops its team comes down primarily to one person. The Thrift Store Manager is that person. Reporting to the Director of Retail, the Thrift Store Manager has full operational accountability for their location. This includes overseeing merchandising, scheduling, staffing, inventory control, marketing, and training. The Thrift Store Manager manages daily cash handling, credit card transactions, and night drop deposits, controls costs and expenditures within budget, and actively engages customers on the floor to drive donations and merchandise sales toward monthly revenue goals. This role accepts donations and coordinates pickups, ensures staff, volunteers, and community service workers are properly trained, maintains the physical cleanliness, safety, and visual presentation of the store, builds customer relationships that generate repeat business, and communicates regularly with the Retail Director on store performance and issues. This is a general management role in a mission-driven retail environment. The Thrift Store Manager sets the standard for every person who works in the store and for every customer who walks through the door. When the store runs well, the mission benefits directly. The Thrift Store Manager owns that outcome.

Requirements

High school diploma or GED required
Minimum 3 years of retail store experience including cash handling
Minimum 2 years of experience managing a store or department
Lead and develop a store team including staff, volunteers, and community service workers
Manage cash handling, bookkeeping, and financial transactions accurately
Oversee merchandising, inventory, and store visual presentation to a consistent standard
Engage customers and donors on the sales floor with warmth and professionalism
Communicate clearly and professionally in writing and verbally with staff, donors, customers, and leadership
Organize and prioritize a high-volume workload across multiple concurrent responsibilities
Apply strong attention to detail in store operations, financial records, and documentation
Demonstrate sound judgment and independent decision-making with minimal supervision
Work effectively with people from diverse backgrounds and communities
Maintain confidentiality regarding participants, customers, staff, and the organization
Act with integrity, consistency, and professionalism in all interactions
Background Screening – Employment is contingent upon the successful completion of a criminal background check.
Drug and Alcohol Testing – Candidates must pass pre-employment and, if applicable, ongoing drug and alcohol screenings in accordance with company policy.
Motor Vehicle Record (MVR) Check – For roles requiring driving, employment is contingent upon an acceptable driving record.
Legal Eligibility to Work – Candidates must provide proof of legal authorization to work in the United States.
Compliance with Company Policies – All employees must comply with company policies, including safety, confidentiality, and conduct standards.

Nice To Haves

Experience supervising staff, volunteers, or community service workers preferred
Bilingual in English and Spanish preferred

Responsibilities

Oversee all aspects of store operations including merchandising, scheduling, staffing, inventory control, marketing, and training
Assist with sorting, pricing, and inventory control
Control costs and expenditures to keep the store within budget
Maintain an effective schedule for employees, volunteers, and community service workers within payroll guidelines and store expense budgets
Communicate regularly with the Retail Director about store performance and operational issues
May drive company vehicles to perform store business
Manage daily cash handling, credit card transactions, and bookkeeping
Complete night drop deposits accurately and on time
Greet and assist customers and donors on the sales floor
Actively engage customers to drive donations and merchandise sales toward monthly revenue goals
Respond to customer inquiries and complaints promptly and professionally
Build customer relationships that support repeat business and community goodwill
Accept donations and process in-kind donation forms
Schedule and coordinate donation pickups
Ensure staff, volunteers, and community service workers are trained in store operations and procedures
Set and maintain performance and conduct standards for all store personnel
Maintain the physical cleanliness, organization, and visual appeal of the store and displays
Enforce health, safety, and security policies and procedures at all times
Perform other duties as assigned by the Director of Retail