Thrift Store Manager

The Salvation Army Southern California•Juneau, AK

About The Position

The Thrift Store Manager supervises, oversees, and manages store operations to generate revenue supporting agency administration and programs. The Manager oversees employees, volunteers, sales, merchandise donations, community promotion, internal fiscal controls, warehouse and distribution functions, store setup, remodels, closures, and retail operations. The role aims to maximize revenue and margins while controlling operating costs, ensuring efficient warehouse operations and donation collection, and moving quality products quickly to the sales floor. Success includes meeting or exceeding revenue targets, reducing expenses through improved processes, establishing new business and donation opportunities, and developing personnel succession plans. The position reports to the Corps Officers and is full-time, 40 hours per week, and non-exempt. The Manager maintains a welcoming, safe, and constructive environment for employees, volunteers, customers, and donors. Duties include staffing and personnel management, training, scheduling, fiscal controls, merchandising, facility and equipment oversight, revenue planning, customer complaint resolution, and monitoring thrift and retail trends and competitors. The position requires a high school diploma or equivalent and at least two years of retail management experience. Specialty retail, thrift, consignment, or distribution management experience is preferred, with three years highly desired. Most work takes place in a heated and ventilated setting, with limited weather exposure during pickups, deliveries, or refuse disposal and brief exposure to extreme cold during winter. Personal protective equipment is worn as required by the site’s Hazard Communication Program. The employee must be able to perform essential duties with or without reasonable accommodation and meet the stated physical demands, including lifting and moving items up to 50 pounds.

Requirements

High school diploma or equivalent.
At least two years of management experience in a retail operation, including merchandising and staff supervision.
Customer service experience.
Computer software and hardware experience, including Word, Excel, and PowerPoint.
Ability to work independently with minimal supervision; responsible, organized, honest, and dependable.
Ability to adapt to working with individuals of diverse backgrounds and circumstances.
Professional, courteous, cooperative, welcoming manner, with respect and a positive attitude toward others.
Proficiency operating point-of-sale systems and working knowledge of budgets, projections, and fiscally responsible procedures.
Strong verbal and written communication skills.
Knowledge of general office equipment and the Windows operating system.
Ability to maintain a flexible work schedule, including Saturdays.
Current Alaska driver license with an acceptable driving history; must complete and pass The Salvation Army Driver Safety Course.
Ability to understand, follow, and give written and oral instructions and communicate with diverse individuals in person and by telephone.
Ability to perform basic calculations and apply ratios and percentages in practical situations.
Punctuality, organization, self-motivation, flexibility, and willingness to learn and assist others.
Must complete the online Protect the Mission course and pass required background checks.
Must acknowledge and respect The Salvation Army’s religious purpose and ensure work-related conduct does not conflict with or undermine its religious programs or purposes.
Ability to meet the physical demands of the job, including lifting and moving objects weighing up to 50 pounds and using proper lifting techniques, including wearing a back brace when lifting heavy items.
Ability to operate a computer, telephone, and similar technologies.

Nice To Haves

Experience overseeing volunteers.
At least two years of specialty retail, thrift, consignment, or distribution management experience preferred; three years highly desired.
Familiarity with Microsoft Word, Excel, and Outlook.
Working knowledge of integrated database applications and ability to learn new software programs with basic training.

Responsibilities

Maintain a cooperative, friendly, and helpful attitude with employees, volunteers, customers, and donors.
Create a positive and constructive environment throughout the Family Store by working with coworkers and volunteers.
Promote safety and well-being through clear communication and application of policies and procedures.
Complete and submit required paperwork accurately and on time.
Manage staff, including scheduling, hiring, supervising, coaching, evaluating performance, supporting professional development, disciplining, and terminating as necessary.
Ensure appropriate store and donation coverage; schedule breaks and meal periods and review and approve employee timecards.
Conduct staff training and meetings as needed.
Work with the Warehouse Manager to develop, implement, and maintain efficient donation-processing systems and practices.
Ensure sales practices comply with fiscal standards, including sales ringing, register corrections, credit card transactions, and handling denials or rejected cards.
Safeguard cash and verify daily deposits, sales reports, and bank receipts.
Protect employees, volunteers, customers, donors, property, and buildings; report accidents, injuries, and safety hazards.
Oversee facility maintenance, report repair needs to the supervisor, and ensure cleanliness inside and outside the facility.
Oversee and maintain equipment, including the video security system.
Maintain necessary store supplies through approved vendors.
Maintain and increase knowledge of resale, thrift, consignment, and retail trends.
Oversee sales-floor merchandising to improve store appearance and create an inviting shopping environment.
Contribute to revenue projections that meet or exceed financial goals.
Resolve community complaints concerning operational matters, including pickup services, customer service, and employee conduct.
Visit competing thrift or consignment stores at least quarterly to compare products, pricing, and merchandising, and recommend improvements to the supervisor.
Perform other related duties as assigned.
Manage warehouse and distribution functions and personnel, store setup, remodels, closures, and retail operations.
Ensure warehouse operations and donation collections are efficient and within budget, and that quality merchandise reaches the sales floor quickly.
Identify new business and donation opportunities and develop personnel succession plans.