Third Party Collections Agent

MRS BPO LLC • Cherry Hill Township, NJ

5d • $20 - $30 • Onsite

About The Position

The Collections Agent is responsible for resolving delinquent and charged-off accounts through effective communication, structured workflows, and consistent compliance. This role is ideal for experienced agents who can follow defined processes, use multiple systems with growing confidence, and steadily build autonomy in managing their daily workflow. Qualified candidates must have at least 3 to 5 years of 3rd-party collections experience. The work location is Marlton, New Jersey. The success profile includes a passion for success, comfort with collection systems navigation and digital tools, consistent attendance/performance, coachability, and growing autonomy in handling calls end-to-end.

Requirements

• At least 3/ 5+ years of first- or third-party collections experience in commercial, credit card, auto, private student loans collections.
• Ability to follow structured workflows and multitask across systems.
• Strong communication/negotiation skills.
• Solid understanding of applicable compliance legislation.
• Proficient computer skills.
• Reliable, coachable, and able to work independently.
• High School degree or GED.

Nice To Haves

• Comfortable with collection systems navigation
• Comfortable with digital tools

Responsibilities

• Contact consumers via phone to negotiate payment arrangements and resolve outstanding balances.
• Follow established call flows, scripts, and system prompts to ensure accuracy and compliance.
• Navigate multiple systems, update account notes, and use automation tools to complete tasks efficiently.
• Apply regulatory requirements and company policies consistently; escalate issues when unsure.
• Manage after-call work, prioritize tasks, and maintain productivity throughout the day.
• Use QA feedback and dashboards to self-correct and improve call quality and outcomes.
• Communicate professionally, demonstrate empathy, and maintain a positive consumer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED