Collections Agent

Cresten Property Management•Sioux Falls, SD

3h•Onsite

About The Position

The Collections Agent is responsible for managing resident account delinquencies across the company’s multifamily portfolio. This position works closely with property management, accounting, and leadership to reduce outstanding balances, improve collection rates, and ensure consistent and timely follow-up on past-due accounts. This position will also assist with administrative support, general office operations and leasing activities.

Requirements

Managing resident account delinquencies across the company’s multifamily portfolio.
Reducing outstanding balances, improving collection rates, and ensuring consistent and timely follow-up on past-due accounts.
Assisting with administrative support, general office operations and leasing activities.
Monitoring resident ledgers and identifying delinquent accounts.
Contacting residents with past-due balances via phone, email, text, and other approved communication methods.
Maintaining consistent follow-up until balances are resolved or the account progresses to the next stage of the collection process.
Working with residents to understand the circumstances surrounding delinquency and identify appropriate options for resolving outstanding balances.
Establishing and monitoring approved payment arrangements.
Following up immediately on missed or broken payment arrangements.
Documenting all collection activity, resident communication, promises to pay, and account updates in the property management system.
Maintaining professional, firm, and respectful communication throughout the collection process.
Reviewing delinquency reports regularly and prioritizing accounts based on balance, age, resident status, and required action.
Working proactively to address delinquency before balances become unmanageable.
Tracking collection activity and providing regular reporting on outstanding balances, payment arrangements, collection progress, and trends.
Identifying recurring delinquency issues and escalating concerns to property management leadership when appropriate.
Assisting property teams with complex resident account or collection situations.
Coordinating with property management teams to ensure required notices are issued accurately and within established timelines.
Tracking accounts progressing through notice, eviction, and legal collection processes.
Coordinating documentation needed for eviction filings or other legal action.
Working with attorneys, collection agencies, and other third-party partners as necessary.
Maintaining accurate records supporting collection and legal activity.
Ensuring collection practices comply with company policies, lease requirements, and applicable federal, state, and local laws.
Reviewing former resident accounts for outstanding balances following move-out.
Confirming final account balances and supporting documentation are complete before accounts are referred for outside collection.
Coordinating placement of eligible accounts with the company’s third-party collection agency.
Monitoring collection agency activity, payments, settlements, and account status.
Assisting with reconciliation of payments received on previously written-off or collection accounts.
Maintaining appropriate documentation regarding bad debt and collection activity.
Partnering closely with Property Managers, Area Directors, Accounting, and leadership to maintain a consistent collection process across all properties.
Communicating account status and recommended next steps to property teams.
Providing residents with clear information regarding balances, payment expectations, and available resolution options.
Balancing the need to collect amounts owed with the company’s commitment to providing a professional resident experience.
Maintaining confidentiality of resident financial and personal information.
Participating in special projects as needed.
Assisting with coverage at properties when necessary.
Maintaining professionalism and confidentiality at all times.
Performing other duties as assigned.

Responsibilities

Monitor resident ledgers and identify delinquent accounts across the multifamily portfolio.
Contact residents with past-due balances by phone, email, text, and other approved communication methods.
Maintain consistent follow-up until balances are resolved or the account progresses to the next stage of the collection process.
Work with residents to understand the circumstances surrounding delinquency and identify appropriate options for resolving outstanding balances.
Establish and monitor approved payment arrangements.
Follow up immediately on missed or broken payment arrangements.
Document all collection activity, resident communication, promises to pay, and account updates in the property management system.
Maintain professional, firm, and respectful communication throughout the collection process.
Review delinquency reports regularly and prioritize accounts based on balance, age, resident status, and required action.
Work proactively to address delinquency before balances become unmanageable.
Track collection activity and provide regular reporting on outstanding balances, payment arrangements, collection progress, and trends.
Identify recurring delinquency issues and escalate concerns to property management leadership when appropriate.
Assist property teams with complex resident account or collection situations.
Coordinate with property management teams to ensure required notices are issued accurately and within established timelines.
Track accounts progressing through notice, eviction, and legal collection processes.
Coordinate documentation needed for eviction filings or other legal action.
Work with attorneys, collection agencies, and other third-party partners as necessary.
Maintain accurate records supporting collection and legal activity.
Ensure collection practices comply with company policies, lease requirements, and applicable federal, state, and local laws.
Review former resident accounts for outstanding balances following move-out.
Confirm final account balances and supporting documentation are complete before accounts are referred for outside collection.
Coordinate placement of eligible accounts with the company’s third-party collection agency.
Monitor collection agency activity, payments, settlements, and account status.
Assist with reconciliation of payments received on previously written-off or collection accounts.
Maintain appropriate documentation regarding bad debt and collection activity.
Partner closely with Property Managers, Area Directors, Accounting, and leadership to maintain a consistent collection process across all properties.
Communicate account status and recommended next steps to property teams.
Provide residents with clear information regarding balances, payment expectations, and available resolution options.
Balance the need to collect amounts owed with the company’s commitment to providing a professional resident experience.
Maintain confidentiality of resident financial and personal information.
Participate in special projects as needed
Assist with coverage at properties when necessary
Always maintain professionalism and confidentiality
Perform other duties as assigned