Third Keyholder

Family Dollar•Winston-Salem, NC

4d•Onsite

About The Position

The Third Keyholder provides exceptional customer service by greeting customers, helping them select and locate merchandise, answering questions, addressing concerns, and completing sales transactions. The role supports store operations by assisting the Store Manager with daily activities, maintaining inventory, supporting deliveries and replenishment, and keeping the store clean and presentable. When the Store Manager or Assistant Store Manager is absent, the Third Keyholder may open or close the store, oversee store conditions, and provide operational assistance. The role also guides team members on Family Dollar operating practices at the Store Manager’s direction, supports sales through suggestive selling and promotion awareness, helps protect store assets, and handles customer funds and POS transactions. The position is part-time and is located at 7758 North Point Blvd, Winston-Salem, North Carolina 27106-3310.

Requirements

Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
Ability to read, interpret, and explain operational directives to others.
May be required to regularly lift up to 40 pounds and occasionally up to 55 pounds from floor level to above shoulder height.
Adequate fitness to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.

Nice To Haves

Completion of high school or equivalent is preferred.
Management experience in retail, grocery, or drug store environments is preferred.

Responsibilities

Provide guidance to store team members on Family Dollar operating practices and procedures, and communicate and explain applicable standards.
Greet, assist, and thank customers; answer questions and resolve customer inquiries and concerns.
Handle customer situations with the best interests of the customer and Company in mind.
Support sales through suggestive selling, promotion recommendations, and linking add-on items.
Maintain a clean, well-stocked store and a positive image with customers and the community.
Accurately handle customer funds and process transactions using the POS system.
Assist with unloading deliveries, organizing merchandise, moving stock from the stockroom to the store, stocking shelves, and recovering merchandise.
Support asset protection by maintaining a presence in the store and providing excellent customer service.
In the absence of the Store Manager or Assistant Store Manager, perform opening or closing duties, assist cashiers, and maintain records and cash register deposits or receipts.
Complete position-based training on time and follow Company policies and procedures.
Perform other duties as assigned.