Keyholder

Lilly Pulitzer•Boca Raton, FL

2d•Onsite

About The Position

The Keyholder assists with the daily operations of a Lilly Pulitzer retail store, including sales, client experience, and safeguarding store assets. The role requires understanding the Lilly Pulitzer concept, lifestyle, clients, merchandise, and heritage, as well as embracing the company’s Core Values and Core Leadership Qualities. The Keyholder supports sales and store operations while delivering the brand’s client experience and maintaining visual and operational standards. This is a part-time, hourly, non-exempt, in-store position. Flexible working hours may be required, including nights, weekends, and holidays, due to the seasonal nature of the business. The role requires effective collaboration in alignment with the company’s Core Values and Core Leadership Qualities, compliance with company policies and the Employee Handbook’s Code of Conduct, and is reviewed annually.

Requirements

Ability to effectively communicate with clients, colleagues, and management.
Excellent problem-solving and decision-making skills.
Proficiency with Microsoft and Apple technology.
Ability to multitask in a fast-paced environment.
Ability to lift up to 20 pounds.
Ability to remain on one’s feet and maneuver around the store during shift hours.

Nice To Haves

Prior supervisory experience in the fashion or retail industry is preferred.
Prior knowledge of XStore and Tulip is a plus.

Responsibilities

Drive sales goals by providing an exceptional client experience and actively supporting the sales team in focusing on clients.
Demonstrate Lilly Pulitzer’s selling culture and help ensure a strong client experience.
Maintain accuracy in cash transactions in accordance with operating procedures.
Open and close the retail store.
Act as an elevated team member by exercising decision-making and multitasking skills while prioritizing service.
Resolve client-related issues positively or escalate them to store management when necessary.
Provide store management with ongoing feedback about selling opportunities and successes.
Maintain visual and operational standards established by the Visual and Retail Operations teams.
Safeguard store assets.
Collaborate effectively with others in alignment with the company’s Core Values and Core Leadership Qualities.
Comply with Lilly Pulitzer policies and the Code of Conduct in the Employee Handbook.