Therapy Coordinator - Durham, NC

Lympha Press•Durham, NC

1d•Onsite

About The Position

The Therapy Coordinator is a part-time, field-based role serving patients in a designated geographic territory. The position provides in-home device deliveries, trials, product demonstrations, and patient education for Lympha Press compression devices. The coordinator builds relationships with patients and supports a positive care experience while using company communication and documentation technology and collaborating with internal teams to support patient access, appropriate device use, and satisfaction. Compensation is based on completed visits: $135 per visit for visits 1–9, $160 per visit for visits 10–18, and $185 per visit for visits 19 and above. Medical Advantage Plan visits receive an additional $50 per completed visit. Mileage is reimbursed at $0.25 per mile. Lympha Press provides pneumatic compression therapy systems for people with lymphedema, venous disease, and lipedema. The company sells durable medical equipment across the United States and works with health plans, providers, and facilities to support patient access. Its mission is “Because Life Can Be Better.”

Requirements

High school diploma or GED.
At least six months of related healthcare experience.
Strong written and verbal communication skills.
Effective organizational, time-management, and multitasking abilities.
Knowledge of technology, including scheduling, travel, and documentation applications.
Self-motivation, self-discipline, and ability to work independently while meeting role expectations.
Flexibility to travel to patient homes or healthcare settings for appointments.
Ability to quickly learn and effectively use company-specific software and handheld technology tools.
Ability to lift and carry up to 60 pounds.
Ability to sit, stand, bend, kneel, and reach as required for patient care.
Ability to read printed materials and computer screens; hearing and speech sufficient for in-person and telephone communication; manual dexterity to perform job functions; and stamina to frequently sit for extended periods.

Nice To Haves

Professional certification or license.
Previous medical device industry experience.

Responsibilities

Complete Medicare Advantage trials, explain the benefits of advanced model pumps, trial both 51 and 52 devices, and review out-of-pocket differences.
Schedule and conduct product demonstrations, take patient measurements, and instruct patients on proper use of Lympha Press compression devices.
Ensure patients are correctly sized for device fit and comfort.
Educate patients on compression therapy devices, garment application, prescribed protocols, and starting therapy sessions.
Explain patient rental agreements and financial responsibility, and provide verbal instructions tailored to patients and caregivers.
Respond professionally to patient questions and concerns about devices or required documentation.
Confirm appointments in advance, set expectations for in-home visits, and organize equipment and supplies for patient education.
Collaborate with internal operations teams to complete orders and documentation.
Identify, escalate, and communicate patient needs or concerns to the patient relations team for same-day follow-up whenever possible.
Use company translation resources or partners to address language barriers when applicable.
Comply with federal, state, accreditation, and insurance regulations, including HIPAA, non-disclosure, and non-solicitation requirements.
Travel extensively within the assigned territory to conduct in-home visits and service patients.
Work professionally and collaboratively with company employees, managers, and departments.
Perform job functions in alignment with company mission, vision, and goal statements.