Therapy Clinic Assistant
About The Position
The Therapy Clinic Assistant greets and registers incoming patients, verifies patient and insurance information, and collects up-front payments. The role schedules appointments for providers, receives and schedules therapy referrals, relays messages, and coordinates with providers, assistants, therapy staff, nursing staff, families, visitors, and administration. Employees are cross-trained to perform the listed duties. The position also supports therapy operations through scheduling, supply ordering, tracking plans of care, handling medical-record requests, and completing general office tasks. Registration and front-office duties include preparing charge tickets, managing receipts and deposits, balancing the cash drawer, assisting patients with account payments, maintaining provider schedules, and keeping the reception and waiting areas orderly. The assistant is expected to maintain patient confidentiality, follow safety and infection-control policies, comply with departmental procedures, and provide coverage for other employees as needed. The work involves extended periods of standing, walking, or sitting and lifting supplies or equipment weighing approximately 50 pounds. The position requires manual dexterity and mobility, including reaching, stooping, bending, kneeling, crouching, and pushing or pulling. The listed machine and equipment include a desktop computer, printers, copier, fax machine, desk and portable telephones, calculators, and handheld devices.
Requirements
- High school graduate or equivalent.
- Typing skills of 25 words per minute.
- Previous computer knowledge.
- Excellent guest-service, communication, and multitasking skills.
- Skill in written and oral communication, basic problem-solving, and time management.
- Ability to interact positively with personnel, work independently, and accept delegation of appropriate tasks.
- Ability to follow oral and written instructions and established procedures.
- Ability to communicate by telephone and respond to voice paging equipment.
- Ability to read, analyze, and interpret written information; respond to customer inquiries or complaints; and present information to individuals or groups.
- Ability to perform the stated physical duties, including lifting supplies and equipment weighing approximately 50 pounds.
- Sufficient vision and hearing to perform required duties; the listing states no hearing loss greater than 40 decibels.
Nice To Haves
- Knowledge of Microsoft Word and Excel.
- One year of related work experience; preferred but not required.
Responsibilities
- Greet, register, and assist patients arriving at the registration area or reception desk.
- Verify patient demographics, insurance information, responsible-party details, and required authorizations and consent forms.
- Collect copayments, coinsurance, deductibles, self-pay amounts, account payments, and other up-front payments; provide receipts and handle credit-card entries.
- Receive and schedule therapy referrals and appointments according to provider protocols.
- Maintain and monitor provider schedules, restrict schedules when providers are unavailable, and reschedule appointments when providers cancel.
- Relay concise and accurate messages between patients and providers, and coordinate with providers, assistants, therapy staff, and other personnel.
- Assist therapy staff with scheduling, supply ordering, general office tasks, and tracking therapy plans of care.
- Prepare and check charge tickets and place completed tickets with the correct medical records.
- Handle medical-record requests, including invoicing, copying, scanning, and printing records.
- Assist patients with account payments and work to collect old account balances.
- Tally daily receipts and charge tickets, prepare the daily deposit, balance the cash drawer, and complete other day-end tasks.
- Keep the workstation and waiting area neat and orderly; monitor patient movement and report problems or irregularities.
- Open and distribute mail, handle insurance EOBs and payments appropriately, and provide coverage for absent employees as needed.
- Follow dress-code, attendance, telephone, computer-use, confidentiality, safety, infection-control, and other departmental policies.
- Perform other duties and assignments as requested and assist the supervisor when needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
