Testing Center Monitor

Oakton College•Skokie, IL

13h•Hybrid

About The Position

Testing Center Monitor About Oakton College : Educate. Empower. Transform At Oakton College, we know education changes lives - and that starts with the people who make it happen. For more than 50 years, we've built a welcoming and inclusive community where students from all backgrounds and experiences thrive. We're looking for passionate educators, professionals and leaders to join our team. Whether in the classroom, student support, or behind the scenes, your talents and expertise will make a difference and shape the future. We provide dynamic learning environments that empower students and employees alike with campuses in Des Plaines and Skokie and a Health Careers Education Center in Evanston. As a proud institution accredited by the Higher Learning Commission, Oakton is more than a college - it's a place where innovation, equity and lifelong learning drive everything we do. We value diverse perspectives and embrace new ideas and are dedicated to fostering an inclusive and student-centered culture.

Requirements

Associate's degree or college experience where an equivalent combination of education and experience can be obtained is required.
Previous experience in customer service and/or educational setting is required.
Must be able to provide quality customer service.
Excellent communication skills, both written and oral.
Proficiency in Microsoft Office products and the Windows operating system.
Ability to preserve confidential information.
Ability to interact professionally and tactfully with people of different levels of education, cultural backgrounds, and life experiences, and to exhibit an adequate level of respect to fellow employees and the College community at large.
Ability to work flexible hours at both the Skokie and Des Plaines campuses including some evening hours consistent with student needs.

Responsibilities

Administer and proctor a variety of tests. Exams may include those given for placement, a particular Oakton class (online or face-to-face), tests for students attending another university, or specialty exams.
Provide a responsive, friendly and effective point of contact for the community, potential students, students, faculty, and staff.
Follow standard operating procedures as outlined by the Testing Coordinator.
Maintain accurate logs of appointments and Testing Center activity. This includes the daily log of tester training opportunities to improve the Testing Center performance in the areas of efficiency, data accuracy, and customer satisfaction.
Communicate and activity (sign-in and check-out) as well as, the logs for individual classes and faculty (tests dropped off, dates taken, and picked up).
Participate in continuous collaborate effectively amongst Testing Center staff members, and across both campuses to provide optimal service.
Work with Testing Center staff members, and College partners to effectively seek out solutions to issues and concerns that may arise.
Engage in providing coverage for all modes of communication: telephone, e-mail or other methods as necessary.
Understand and utilize available resources to assist in the proctoring and monitoring of tests. Including but not limited to, electronic learning platforms, and surveillance equipment.
Perform other job-related duties as assigned.