Testing Center Coordinator I

Texas A&M University System • College Station, TX

3d • Onsite

About The Position

The Testing Center Coordinator I works under general supervision and provides administrative support for Disability Resources to include the exercise of discretion and independent judgement with respect to matters of significance. The Disability Resources Testing Center administers more than 30,000 exams and finals each academic year, providing testing accommodations such as extended time, reduced distraction environments, and assistive technology to support over 5,500 students registered with Disability Resources. The center promotes accessibility as everyone’s responsibility and strives to provide a welcoming campus for disabled students.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• Two years of experience in office administration.
• Ability to relate to a variety of people, including those with disabilities.
• Customer service skills.
• Working knowledge of assistive technology.
• Knowledge regarding Higher Education and Student Affairs.
• Knowledge, skills, or understanding of LMS and Zoom video conferencing software.
• Ability to multitask and work cooperatively with others.
• Knowledge of word processing, spreadsheet, database, and presentation applications.
• Interpersonal and communication skills.
• Planning and organization skills.
• During final exam administration, this position will be required to work evenings (usually 4-6 days in December and 4-6 days in May).
• In addition, occasional evening work may be required during busy test days to ensure Testing Center operations run smoothly through the evening shifts.

Responsibilities

• Utilizes a data management system to track and maintain a daily testing schedule.
• Monitors, reviews and processes exam requests.
• Oversee scheduling and sends reminders of upcoming exams.
• Assists instructors with questions related to scheduling.
• Coordinates and processes exams received from instructors.
• Composes emails, initiates phone calls, and communicates with testing center staff and student employees.
• Troubleshooting including but not limited to errors in AIM, access issues with canvas or other systems, and incorrect exam materials.
• Provides front desk coverage such as opening the office in the morning, answering phones, greeting students, and facilitating exam check-in/out process.
• Enforces time limits and compliance.
• Proctors and monitors exams via local CCTV or online through web conferencing while complying with directives from faculty and testing center policies and informs appropriate personnel of incidents during testing.
• Manages online web conferencing for remote proctoring.
• Serves as liaison for service contracts.
• Participates in training of student employees and assigns work to student employees.
• Applies, interprets, and communicates Testing Center policies and procedures.
• Serves as a resource for answering questions regarding policies.
• Supports the front desk staff by problem solving issues that may arise.
• Consults with instructors, supervisors, and other staff as needed.
• Creates and maintains spreadsheets on the utilization of the Testing Center.
• Creates reports to assist with planning for overflow space and proctors.
• Books proctors and overflow space.
• Maintains office supplies, equipment, and files.
• Assists staff with special projects such as tracking information and updating data management system.
• May have the opportunity to serve on department committees.
• Completes projects as needed to assist other Disability Resources staff.
• Participates in professional development.

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Free exercise programs and release time
• All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee
• Living Well, a program at Texas A&M that has been built by employees, for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level