Testing Center Proctor

Utah State University•Tooele, UT

7d•Onsite

About The Position

Proctors work under the direction of the Testing Center Coordinator as a part of Student Services. Testing Center Proctors administer USU exams as well as other universities and testing agencies, implementing testing standards with confidentiality and integrity. This is a part-time, non-benefited position (16 - 26 hours a week), located at the USU – Tooele Statewide Campus (1021 W Vine St. Tooele, UT 84074). Applicant must be available and willing to work between the hours of 10AM and 8 PM, Monday through Thursday. Hours will vary depending on semester needs.

Requirements

Must be at least 18 years of age
Demonstrated outstanding customer services skills in person and on the phone
Demonstrated fundamental computer skills (data entry, Word, Excel, Outlook and Internet applications)
Demonstrated exceptional communication skills (verbal and written) and maintain professionalism and confidentiality

Nice To Haves

Experience with university policy, procedures, and software (e.g. MATS, Banner, Canvas) preferred
Experience with FERPA and confidential record keeping
Familiar with processing financial transactions

Responsibilities

Provide students, instructors, staff and community with excellent testing services
Confidently greet all who enter our office
Promptly answer phones, supplying useful information
Professionally respond to emails
Schedule exam appointments
Check in testers
Enter passwords
Maintain testing confidentiality at all times
Actively proctor exams taking place in the testing center
Work as a team member to provide prompt, distraction-free services
Accept proctoring payments according to USU provided training
Prepare in-class items as needed from Materials and Testing Services (MATS) (rcde.usu.edu)
Submit paper items (upload to Box)
Diligently communicate with all USU Tooele campus stakeholders via communication platforms and emails
Certify for third-party exams as assigned by coordinator
Depending on your shift, you may be responsible for the opening or closing procedures for our office in addition to your assigned work tasks