Testing Associate

Texas A&M - Kingsville•Kingsville, TX

13d•Onsite

About The Position

The Testing Associate supports the Texas A&M University–Kingsville Workforce Development Testing Center in providing standardized and professional examinations to students, faculty, and the public. The role schedules testing appointments and tutoring sessions, processes candidates and closes out exams according to established guidelines, coordinates testing materials, and keeps testing facilities clean, secure, and orderly. The associate coordinates with testing agencies to ensure protocols are followed, processes payments, reports data, helps maintain usage reports and reconcile payments, and supports occasional testing-center audits. The position also trains new proctors and testing assistants, compiles testing data, prepares usage reports, and securely maintains records and files related to students, tests, forms, and appointments. Other duties may be assigned. This is a security-sensitive position requiring export-control authorization before employment begins. The employee must provide exceptional, student-centered customer service; comply with applicable laws, codes, university policies and procedures; and perform duties safely. Compensation is commensurate with experience. The position is located in Kingsville, Texas.

Requirements

High school diploma or an equivalent combination of education and experience.
Two years of related experience.
Knowledge of word processing, spreadsheet, and database applications.
Ability to multitask and work cooperatively with others.
Excellent verbal and written communication skills.
Commitment to Caring Campus principles and the ability to provide exceptional customer service and foster a welcoming, responsive, student-centered environment.
Ability to obtain export-control authorization before starting employment.
Compliance with applicable laws, codes, university policies, regulations, rules, procedures, and safety requirements.

Responsibilities

Schedule testing appointments and tutoring sessions.
Process candidates upon entry to the testing center in strict accordance with guidelines.
Close out exams after testing in strict accordance with guidelines.
Coordinate testing materials before and after testing.
Maintain testing facilities in a neat, clean, secure, and orderly condition.
Coordinate with testing agencies to ensure appropriate protocols are implemented and followed.
Process payments and report data as needed.
Help maintain usage reports and reconcile payments.
Support the supervisor in conducting occasional testing-center audits.
Train new proctors and testing assistants.
Compile testing data and prepare usage reports.
Securely maintain records, reports, and files related to students, tests, forms, and appointments.
Perform other duties as assigned.
Provide exceptional customer service, foster positive relationships, and promote a welcoming, responsive, student-centered environment.
Comply with applicable state and federal laws and codes, Texas A&M University System and university policies, regulations, rules, and procedures, and safety requirements.

Benefits

Medical insurance, with employee-only coverage listed at $0–$30 per month after the university contribution; university contributions cover up to 83% of premiums for other listed coverage tiers.
Dental insurance.
Vision insurance.
Life insurance.
Accidental death and dismemberment insurance.
Long-term disability insurance.
Flexible Spending Account and Day Care Spending Account.
On-campus wellness opportunities.
Counseling, work-life assistance, financial resources, and legal resources.
Employee Tuition Assistance Program.
Book scholarships.
Public Service Loan Forgiveness.
Teacher Retirement System of Texas or Optional Retirement Plan, depending on position.
Voluntary tax-deferred account/deferred compensation plan.
At least 8 hours of vacation leave per month.
8 hours of sick leave per month.
8 hours of paid birthday leave.
12–15 paid holidays per year.
Professional development opportunities.
Competitive wages and a comprehensive Total Rewards package.