Test Specialist – Senior Mortgage Underwriter

Bank of America•Charlotte, NC

12d•Onsite

About The Position

Bank of America’s Enterprise Independent Testing (EIT) Consumer Banking Testing (CBT) team conducts consumer testing across Retail, Preferred, Small Business, Global Consumer Operations, and Consumer Global Compliance and Operational Risk. EIT performs end-to-end testing on behalf of Second Line of Defense, Frontline Units, and Control Functions, using digital transformation, automation, and artificial intelligence and natural language processing technologies. The organization manages a portfolio of more than 8,000 tests and has testing professionals across the United States, Europe, Asia, and Latin America, as well as Global Business Services associates. This role is responsible for accurate and timely test execution and related operational and administrative activities. The Test Specialist executes complex testing, examines loan documentation, identifies defects and root causes, reviews appeals and reversal requests, and supports test quality, development, and process improvements. The role also serves as a subject matter expert on assigned tests and collaborates with business partners and other stakeholders.

Requirements

Bachelor’s degree or equivalent experience.
Minimum 5 years of experience in residential loan underwriting, including Conforming, Nonconforming, HELOC, Custom, FHA, and VA.
Experience as a delegated senior mortgage underwriter.
Critical thinking and the ability to understand how processes relate to one another.
Strong written, verbal, and presentation skills.
Strong partnership and influencing skills.
Attention to detail, adaptability, collaboration, problem-solving, organization, and ability to multitask in a fast-paced environment.
Ability to think independently, solve complex problems, and suggest solutions.
Ability to test across multiple lines of business.
Proficiency in Microsoft Office, especially Excel.

Nice To Haves

Ability to interpret relevant laws, rules, and regulations.
HUD DE and VA LAPP/Automatic Certifications preferred.

Responsibilities

Execute testing accurately and on time, including complex testing within the determined scope.
Identify risk defects and root causes, and document finding placement and details.
Examine loan documentation for accuracy and completeness.
Provide training and direction to more junior staff as appropriate.
Escalate errors and recommend enhancements.
Review reversal requests and arbitration appeals, and analyze results.
Work on special projects as necessary.
Serve as a subject matter expert on appointed tests and collaborate with business partners.
Perform quality assurance testing.
Contribute to test development intakes as needed, including test script edits and pilot testing.
Create and submit redlined test scripts for Simple Path processing.
Serve as a point of contact for the Support Lead, or lead or assist the Testing Lead when needed.
Collaborate with Compliance and Operational Risk officers and/or Front-Line Unit process owners to identify themes and trends.