Test Scheduler

Healthcare Outcomes Performance Company • Phoenix, AZ

2d • Onsite

About The Position

Healthcare Outcomes Performance Company (HOPCo) is seeking a Test Scheduler for its Corporate Headquarters. The role coordinates patient testing at the practice or outside facilities, taking into account insurance, patient and physician preferences, and location. The scheduler gathers information needed to match patients with contracted service providers, arranges appointments within required timeframes, and initiates test authorizations. The role also keeps patients informed about precertification, authorization, financial counseling, scheduling, and clinical appointment instructions; responds to questions and complaints; and maintains accurate records and documentation in practice management systems and the EMR.

Requirements

• High school diploma/GED or equivalent working knowledge preferred.
• 1–2 years of test scheduling or related experience.
• Ability to communicate effectively with physicians, patients, and the public and establish good working relationships with internal and external customers.
• Knowledge of insurance plans and computer systems.
• Knowledge of grammar, spelling, and punctuation for typing patient information.
• Customer service skills and understanding of HOPCo’s code of conduct and culture.
• Ability to communicate effectively with physicians, clinical staff, hospital staff, and the public.
• Ability to maintain patient confidentiality.
• Ability to communicate with upset and frustrated patients.
• Ability to obtain patient history and medical history.
• Ability to work on multiple projects, prioritize tasks, and meet time-sensitive goals.

Nice To Haves

• High school diploma/GED or equivalent working knowledge is preferred.

Responsibilities

• Schedule patient tests within the practice management program or at outside facilities, considering insurance, patient preference, physician preference, and location.
• Gather relevant information from insurance carriers, physicians, and patient charts to ensure appropriate matching with contracted service providers.
• Call patients to schedule tests within the timeframes required by policies and procedures.
• Communicate with patients about precertification, authorization, financial counseling, and the scheduling process.
• Respond to patient questions and complaints, resolving problems and supporting patient satisfaction.
• Communicate clinical instructions needed for appointments and procedures.
• Enter required data, including referrals and coded notes.
• Accurately update patient information in the practice management system and EMR, and record schedule changes or additions.
• Complete required documentation of work performed.
• Initiate test authorization within the timeframes required by policies and procedures.

Benefits

• Competitive health and welfare benefits.
• Monthly $43 stipend toward ancillary benefits.
• HSA with qualifying HDHP plans and company match.
• 401(k) plan with company match after 6 months of service; part-time employees are included.
• 24/7 Employee Assistance Program.
• Employee Appreciation Days.
• Employee Wellness Events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED