Test Scheduler

Healthcare Outcomes Performance Co. (HOPCo) • Phoenix, AZ

2d • Onsite

About The Position

Healthcare Outcomes Performance Company (HOPCo) is seeking a Test Scheduler for its Corporate Headquarters. The role schedules patient tests within the practice management program or at outside facilities, using insurance coverage, patient and physician preferences, and location to determine appropriate arrangements. The scheduler gathers information from insurance carriers, physicians, and patient charts to match patients with contracted service providers, and initiates test authorization within required timeframes.

The Test Scheduler contacts patients to arrange tests, communicates with them about pre-certification, authorization, financial counseling, scheduling, and clinical instructions, and responds to questions and complaints while working to resolve problems and maintain patient satisfaction. The position also enters referrals and coded notes, updates patient information and schedules in the practice management system and EMR, and documents completed work.

The role calls for effective communication with physicians, patients, and the public; knowledge of insurance plans and computer systems; customer-service skills; and the ability to maintain confidentiality, handle frustrated patients, manage multiple tasks, and meet time-sensitive goals. The work takes place in a normal office environment and involves sitting and standing, some bending and stretching, and using a computer keyboard, phone, and scanner.

Requirements

• High school diploma/GED or equivalent working knowledge preferred.
• 1–2 years of test scheduling or related experience.
• Ability to communicate effectively with physicians, patients, and the public and establish good working relationships with internal and external customers.
• Knowledge of insurance plans and computer systems.
• Knowledge of grammar, spelling, and punctuation for entering patient information.
• Customer-service skills and understanding of HOPCo’s code of conduct and culture.
• Ability to communicate effectively with physicians, clinical staff, hospital staff, and the public.
• Ability to maintain patient confidentiality.
• Ability to communicate with upset and frustrated patients.
• Ability to obtain patient and medical history.
• Ability to manage multiple projects, prioritize tasks, and meet time-sensitive goals.

Nice To Haves

• High school diploma/GED or equivalent working knowledge is preferred.

Responsibilities

• Schedule patient tests in the practice management program or at outside facilities based on insurance, patient and physician preferences, and location.
• Gather relevant information from insurance carriers, physicians, and patient charts to match patients with contracted service providers.
• Contact patients to schedule tests within the timeframes required by policies and procedures.
• Communicate with patients about pre-certification, authorization, financial counseling, and scheduling.
• Respond to patient questions and complaints, resolve problems, and maintain patient satisfaction.
• Communicate clinical instructions needed for appointments and procedures.
• Enter required data, including referrals and coded notes.
• Update patient information in the practice management system and EMR, update schedule changes or additions, and document completed work.
• Initiate test authorization within the timeframes required by policies and procedures.

Benefits

• Competitive health and welfare benefits.
• Monthly $43 stipend toward ancillary benefits.
• HSA with qualifying HDHP plans and company match.
• 401(k) plan after six months of service with company match; part-time employees are included.
• Employee Assistance Program available 24/7.
• Employee Appreciation Days.
• Employee Wellness Events.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED