Test Management Supervisor - Banner Gateway (Evening Shift)
About The Position
The Test Management Supervisor provides general supervision to assigned personnel and directs, organizes, and controls procurement test management to deliver high-quality, cost-effective services. This role supervises department staff and workflows, supports financial and budget management, maintains regulatory and accreditation compliance, and helps improve service quality, patient experience, and operational efficiency. The position also serves as a communication resource for internal and external customers regarding specimen management, testing, reporting, and related issues.
Requirements
- High school diploma or GED equivalency.
- At least three years of phlebotomy or processing experience in a clinical laboratory.
- Previous leadership experience or participation in management training programs.
- Evidence of increasing responsibility in personnel management, financial management, and organizational skills.
- Significant understanding of commonly used concepts, practices, and procedures for different software programs.
- Oral and written communication skills and analytical and strategic skills.
- Ability to prioritize and perform multiple tasks simultaneously, with good working knowledge of regulatory and accreditation requirements.
- Valid driver’s license and eligibility for coverage under the company auto insurance policy.
Nice To Haves
- National phlebotomy certification.
Responsibilities
- Hire, train, supervise, and coach department staff; provide recognition, corrective action, and performance evaluations.
- Establish priorities, workloads, schedules, controls, and work procedures; resolve day-to-day issues to support timely collection and processing of patient specimens.
- Monitor departmental financial activities, control and adjust expenditures, contribute to the annual budget, and manage waste- and expense-reduction efforts.
- Maintain accreditation and licensing requirements for areas of responsibility, including CAP, CMS, AABB, FDA, and CLIA, and ensure compliance with OSHA.
- Lead and participate in task forces or councils to coordinate initiatives that improve service, quality, compliance, patient experience, effectiveness, and efficiency.
- Develop and review performance matrices and use Six Sigma and Lean approaches to support quality patient care and Banner initiatives.
- Disseminate information promptly and accurately, and respond to internal and external customer inquiries about results, quality, specimen management, testing, and reporting.
Benefits
- Option to participate in a variety of health, financial, and security benefits.
- May be eligible for Management or Sales Incentive Programs as part of the Total Rewards package.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
