Test Management (Phlebotomy) Coordinator - Banner Boswell (Day Shift)

Sonora Quest Laboratories / Laboratory Sciences of Arizona•Sun City, AZ

10d•Onsite

About The Position

Performs technical and administrative work within the assigned location or section at an advanced level of competency and efficiency. Serves as a resource for complicated or in-depth problems involving routine and specialized testing procedures, as well as unusual tests. Contributes to quality improvement, research and development, and compliance with OSHA regulations and CAP, CLIA, and JCAHO accreditation requirements. Provides technical and procedural shift supervision in coordination with management, including scheduling, managing daily workflow, and providing input on assessments or disciplinary actions. Develops staff training programs and participates in departmental financial monitoring. Performs work according to established policies, procedures, regulatory and accreditation requirements, and applicable professional standards. Provides daily operational oversight and technical or procedural support to bench-level and functional-level positions. Focuses on quality by reviewing records, ensuring quality-control procedures are performed, and maintaining quality assurance and instrumentation maintenance records to applicable standards. Supports implementation of QC/QA policies and continuous quality improvement, assists management during inspections, and oversees test-management performance. Participates in financial monitoring and improvement, including tracking supply use, ordering supplies as needed, and identifying opportunities to reduce waste and expenses. Participates in basic personnel management, including selection, training, development, coaching, retention, new-employee orientation, and functional competency assessments. Acts as a resource and communication liaison, working with multidisciplinary teams and responding to inquiries from physicians, nurses, clients, and other healthcare professionals about results, quality, orders, and testing. May participate in department- or system-wide committees.

Requirements

Must be at least 18 years old.
High school graduate or GED equivalent.
Must exhibit a high level of personal maturity and responsibility.
Good reading, writing, and math abilities.
Oral and written English communication skills sufficient to understand written and spoken instructions.
Good organizational skills.
Basic knowledge of department resource materials.
One year of experience in an SQL/LSA clinical laboratory environment; or two years of experience with an equivalent combination of leadership skills, training, or experience; or an associate’s degree in an Allied Health or related field.
Ability to recognize problems, identify causes, and determine solutions.
Thorough knowledge of instrumentation and procedures used in the section.
Working knowledge of regulatory and accreditation requirements.
Good leadership, human relations, and communication skills.
Exceptional customer service skills and advanced computer skills across multiple systems, including Laboratory Information Systems and Hospital Information Systems, and the ability to use multiple software programs.
Must demonstrate behaviors consistent with the values of Laboratory Sciences of Arizona.
Employees assigned to multiple locations or sections must be able to work all shift times within their designated territory.

Nice To Haves

National phlebotomy certification.
Previous management experience or participation in management training programs.
Bilingual in Spanish and English.
Additional related education and/or experience.
Knowledge of medical terminology.

Responsibilities

Provides daily operational oversight for the shift, including determining schedules, managing workflow, and providing input on employee assessments or disciplinary actions.
Provides technical and procedural support to bench-level and functional-level positions within the section.
Reviews records and ensures quality-control procedures are performed.
Ensures quality assurance and instrumentation maintenance records meet accrediting and licensing agency standards.
Assists management with implementing QC/QA policies and continuous quality improvement programs and provides support during inspections.
Oversees the quality of performance of all levels of test management.
Participates in financial monitoring, tracks supply usage, orders supplies as needed, and identifies opportunities to reduce waste and expenses.
Assists management in monitoring and controlling departmental expenses.
Participates in employee selection, training, development, coaching, and retention.
Provides new-employee orientation and input for functional competency assessments.
Serves as a resource and communication liaison and works on multidisciplinary teams.
Responds to healthcare professionals’ inquiries and issues concerning test results, quality, test orders, and testing.
Provides access to other system resources when appropriate and participates in department- or system-wide committees.