Test and Code Compliance Coordinator

KONE•Trumbull, CT

2d•Hybrid

About The Position

KONE is seeking a Test & Code Compliance Coordinator to join their Americas team. This role will support the Trumbull, CT, Albany, Rochester, and Syracuse, NY branches, with the primary location being one of these branches. The position is initially 100% in-office during training, transitioning to a hybrid schedule. The coordinator will manage local and district processes for scheduling tests and inspections, interfacing with Service/Repair Supervisors, customers, third-party inspection companies, and local regulatory bodies. The ideal candidate will have over 2 years of customer service experience and a willingness to learn the elevator and escalator industry. This role requires proficiency in MS Office (Excel, Word, PowerPoint), strong organizational skills, a customer service mindset, and a commitment to safety and quality.

Requirements

2+ years of progressive and successful customer service experience.
High School education or equivalent.
Proficient in MS Word and Excel.
Well Organized.
Customer service mindset.
Ability to multitask on a daily basis.
Ability to collaborate with all levels of the organization to achieve business goals.
Thrive in areas where priorities change from time to time.
Skillful with technological tools such as Microsoft Office (Excel, Word, PowerPoint).
Demonstrate a passion for quality and results.
Committed to promoting a safety culture in your team.

Nice To Haves

Appetite for learning a new industry.

Responsibilities

Manage local and district processes for scheduling tests and inspections.
Interface with Service/Repair Supervisors, customers, 3rd party inspection companies, and local regulatory bodies to schedule testing and inspections.
Schedule and coordinate with Service/Repair Supervisors and Repair Operations Specialist in scheduling of other planned repairs to support efficiency in managing technician and crew schedules.
Work with Branch Staffs on expectations, processes, and information required to support Testing and Code Compliance processes.
Create billable tenders for testing and inspections for customers (for branches not on ATI Tender Creation), follow-up to obtain approval, create Billable Service Orders, and requisition parts as required.
Lead, coordinate, and maintain accuracy of Automatic Test and Inspection Database (ATI) and SAP contractual testing requirements.
Report out weekly to the General Manager and Service and Solutions.
Track and manage permits and communicate completed inspections to government agencies and customers.
Adapt to and implement changes as a result of tracking and monitoring local regulatory directives/violations and requirements, and Authority Having Jurisdiction (AHJ) code compliance.
Manage invoice disputes on billable testing and inspections.

Benefits

Competitive salary
Opportunities to learn and grow
401K Employer Match
401k Employer Non-elective Contribution
Well-being Program
Medical, Prescription, Dental and Vision Insurance
Digital Health Solutions & Telehealth
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Employee Family Assistance Program (EFAP)
Family & Medical Leave
Parental Leave
Leave to Care for a Domestic Partner
Paid Time Off & Holidays
Company Paid Life and AD&D Insurance
Supplemental Life and AD&D Insurance
Company Paid Short-term and Long-term Disability
Buy-Up Long-term Disability
Critical Illness Insurance
Hospital Indemnity & Accident Insurance
Identity Theft Protection
Legal Insurance
KONE Credit Union
Tuition Reimbursement
KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals.