Test and Code Compliance Coordinator

KONE•Syracuse, NY

15h•Hybrid

About The Position

This role will support KONE Americas' Trumbull, CT, Albany, Rochester, and Syracuse, NY branches, sitting at one of those locations. The position will initially be 100% in-office during training, eventually transitioning to a hybrid schedule. The Test and Code Compliance Coordinator will manage local and district processes for scheduling, and interface with Service/Repair Supervisors, customers, 3rd party inspection companies, and local regulatory bodies to schedule testing and inspections. This role requires strong customer service skills, the ability to multitask in a fast-paced environment, collaborate across all levels of the organization, and adapt to changing priorities. Proficiency in Microsoft Office (Excel, Word, PowerPoint) and a passion for quality, results, and promoting a safety culture are essential.

Requirements

2+ years of progressive and successful customer service experience.
Proficient in MS Word and Excel.
Well Organized.
Customer service mindset.
High School education or equivalent.

Nice To Haves

Appetite for learning a new industry.

Responsibilities

Manage local and district processes for scheduling testing and inspections.
Interface with Service/Repair Supervisors, customers, 3rd party inspection companies, and local regulatory bodies to schedule testing and inspections.
Schedule and coordinate with Service/Repair Supervisors and Repair Operations Specialist in scheduling of other planned repairs to support efficiency in managing technician and crew schedules.
Work with Branch Staffs on expectations, processes, and information required to support Testing and Code Compliance processes.
Create billable tenders for testing and inspections for customers (for branches not on ATI Tender Creation), follow-up to obtain approval, create Billable Service Orders, and requisition parts as required.
Lead, coordinate, and maintain accuracy of Automatic Test and Inspection Database (ATI) and SAP contractual testing requirements.
Report out weekly testing and inspection status to the General Manager and Service and Solutions.
Track and manage permits and communicate completed inspections to government agencies and customers.
Adapt to and implement changes as a result of tracking and monitoring local regulatory directives/violations and requirements, and Authority Having Jurisdiction (AHJ) code compliance.
Manage invoice disputes on billable testing and inspections.