Philadelphia-Direct Sales - Territory Training & Sales Manager

ClearCaptions•Philadelphia, PA

1d•Remote

About The Position

The Territory Training & Sales Manager (TTSM) is a customer-service-oriented, field-based role focused on helping people with hearing loss, primarily senior citizens. The manager installs ClearCaptions equipment in customers’ homes, connects it to their existing services, and trains customers to use the caption telephone and its features. Approximately 90% of the role involves company-provided installations in customer homes; the remainder is focused on generating referrals and building community relationships. The position is remote/work from home, with extensive travel by car in the assigned territory and occasional air travel. The TTSM works independently and reports to the Regional Sales Manager. The TTSM also generates leads through customer referrals, relationships with hearing-care providers and other business partners, and educational events. The role requires maintaining equipment and supplies, customer and territory records, and positive relationships with assigned customers. The listed earning range is $75,000–$80,000 with uncapped upside, including a $45,000 base salary. Additional compensation and benefits include a monthly auto allowance, company phone and iPad, monthly internet reimbursement, annual work-from-home reimbursement, 401(k) match, annual fitness reimbursement, tuition and professional development reimbursement, growth opportunities, and a comprehensive benefits package.

Requirements

High school diploma or equivalent.
Outside sales experience, including business-to-business and/or business-to-consumer sales.
Valid driver’s license and personal automobile.
Ability to travel extensively by car in the assigned region and occasionally by air.
Ability to work from a local home office equipped with high-speed internet.
Proficient computer skills and basic internet use.
Comfort working with seniors and people with disabilities.
Willingness and availability to work flexible hours, including weekends.
Excellent people and relationship-building skills.
Excellent verbal and written communication, presentation, and problem-solving skills.
Self-starter with strong organizational and time-management skills; able to work independently and handle multiple priorities with demanding timeframes.
Ability to collaborate with colleagues and staff to create a high-quality, results-driven, team-oriented environment.
Ability to use discretion, make sound decisions, and maintain confidentiality.
Proficiency in MS Office and modern virtual-team communication tools such as MS Teams.
Ability to communicate clearly and effectively by phone and in person with individuals experiencing hearing loss.
Ability to sit, stand, and walk for extended periods; keyboard and view a computer monitor, tablet, and cell phone for extended periods; and lift or move boxes weighing up to 10 pounds.

Nice To Haves

Sales experience or other work with seniors.
Experience in the hearing health field.

Responsibilities

Install ClearCaptions phones and/or other products and connect them to customers’ existing services.
Educate customers on how to use the phone and its features.
Establish relationships with retirement communities and groups in the local market.
Create, attend, and educate consumers at senior and other events.
Build relationships with and educate hearing professionals about ClearCaptions caption telephone service options.
Maintain adequate inventory of equipment and supplies.
Create lead-generation activities and generate referrals.
Develop and maintain positive relationships with customers assigned in the sales territory.
Participate in local senior citizen and hard-of-hearing organizations, events, and trade shows.
Maintain customer and territory records using Salesforce and other company-provided tools.
Adapt to new responsibilities and opportunities as necessary.