Charlotte-Direct Sales - Territory Training & Sales Manager

ClearCaptions LLC • Charlotte, NC

19h • $75,000 - $80,000 • Remote

About The Position

The Territory Training & Sales Manager (TTSM) is a full-time, field-based role focused on installing ClearCaptions equipment and training customers—primarily seniors—in their homes. The position is remote/work from home, with customer installations and training making up most of the work and the remaining time devoted to generating referrals and building community relationships. The TTSM accepts and completes assigned installation leads, connects ClearCaptions products to customers’ existing services, and explains the features and benefits of the caption telephone service.

The TTSM independently develops additional business through customer referrals, partnerships with hearing care providers and other local organizations, and educational events. The role requires extensive regional travel by car and occasional air travel, maintaining equipment inventory and customer and territory records, and working flexibly, including weekends. The position reports to the Regional Sales Manager.

The stated earning range is $75,000–$80,000, with uncapped upside, and a $45,000 base salary. ClearCaptions describes itself as a technology service company serving a mostly senior customer base, providing caption telephone services to people with hearing loss. The company emphasizes customer service, privacy, security, professionalism, and its values of Integrity, Accountability, Collaboration, Service, and Quality.

Requirements

• High school diploma or equivalent.
• Outside sales experience, including business-to-business and/or business-to-consumer sales.
• Valid driver’s license and personal automobile.
• Ability to travel extensively by car in the assigned region and occasionally by air.
• Ability to work from a local home office equipped with high-speed internet.
• Proficient computer skills and basic internet use.
• Comfort working with seniors and people with disabilities.
• Willingness and availability to work flexible hours, including weekends.
• Excellent people and relationship-building skills.
• Excellent verbal and written communication, presentation, and problem-solving skills.
• Self-starter with strong organizational and time-management skills; able to work independently and handle multiple priorities with demanding timeframes.
• Ability to collaborate with colleagues and staff to create a high-quality, results-driven, team-oriented environment.
• Ability to use discretion, make sound decisions, and maintain confidentiality.
• Proficiency in Microsoft Office and modern virtual-team communication tools such as Microsoft Teams.
• Ability to communicate effectively and clearly by phone and in person with individuals with hearing loss.
• Ability to travel to company, customer, hearing healthcare provider, and senior event sites, primarily locally, with some out-of-state travel potentially required.
• Ability to sit, stand, and walk for extended periods; keyboard for extended periods; view a computer monitor, tablet, and cell phone requiring close vision; and lift or move boxes weighing up to 10 pounds.

Nice To Haves

• Sales experience or other work with seniors.
• Experience working in the hearing health field.

Responsibilities

• Install ClearCaptions phones and/or other products and connect them to customers’ existing services.
• Educate customers on how to use the phone and its features.
• Build relationships with retirement communities and groups in the local market.
• Create, attend, and provide consumer education at senior and other events.
• Build relationships with hearing professionals and educate them about ClearCaptions caption telephone service options.
• Maintain adequate inventory of equipment and supplies to service customers.
• Create lead-generation activities and generate referrals.
• Adapt to new responsibilities and opportunities as needed.
• Develop and maintain positive relationships with customers assigned in the sales territory.
• Participate in local senior citizen and hard-of-hearing organizations, events, and trade shows.
• Maintain customer and territory records using Salesforce and other company-provided tools.

Benefits

• $485 monthly auto allowance.
• Company phone and iPad, monthly internet reimbursement, and annual work-from-home reimbursement.
• 401(k) match.
• Annual fitness reimbursement.
• Tuition and professional development reimbursement.
• Growth opportunities.
• Comprehensive benefits package.
• Uncapped earning upside.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED