Direct Sales - Territory Training & Sales Manager

ClearCaptions•Durham, NC

1d•Remote

About The Position

The Territory Training & Sales Manager (TTSM) is a full-time, remote, field-based role focused on installing ClearCaptions equipment and training customers—primarily seniors—in their homes. The position is primarily dedicated to company-provided customer installations, with the remaining time spent generating referrals and building community relationships. The TTSM works independently in an assigned sales territory and helps customers use caption telephone service to support communication, social connection, and independence. The role also involves developing leads through customer referrals, relationships with hearing care professionals and other business partners, and educational events. The position reports to the Regional Sales Manager. Compensation is described as an earning range of $75,000–$80,000 with uncapped upside and a $45,000 base salary. The role includes a monthly auto allowance, company phone and iPad, monthly internet reimbursement, and annual work-from-home reimbursement.

Requirements

High school diploma or equivalent.
Outside sales experience, including business-to-business and/or business-to-consumer sales.
Valid driver’s license and personal automobile.
Ability to travel extensively by car in the assigned region and occasionally by air.
Ability to work from a local home office equipped with high-speed internet.
Proficient computer skills and basic internet use.
Comfort working with seniors and people with disabilities.
Availability to work flexible hours, including weekends.
Excellent people and relationship-building skills.
Excellent verbal and written communication, presentation, and problem-solving skills.
Strong organization and time-management skills; ability to self-direct and manage multiple priorities and demanding timeframes.
Ability to collaborate with colleagues and staff to create a high-quality, results-driven, team-oriented environment.
Ability to use discretion, make sound decisions, and maintain confidentiality.
Proficiency in MS Office and modern virtual-team communication tools such as MS Teams.
Ability to communicate clearly and effectively by phone and in person with individuals experiencing hearing loss.
Ability to meet the role’s physical demands, including sitting, standing, walking, keyboarding, viewing computer and mobile-device screens, and lifting or moving boxes up to 10 pounds.
Authorization to work in the United States for any employer without current or future visa sponsorship.

Nice To Haves

Sales experience or other work with seniors.
Experience in the hearing health field.

Responsibilities

Install ClearCaptions phones and other products, connecting them to customers’ existing services.
Train and educate customers on how to use the phone and its features.
Develop relationships with retirement communities, local groups, hearing professionals, and other business partners.
Create, attend, and educate consumers at senior-focused and other community events.
Generate leads and referrals through customer relationships and local activities.
Maintain adequate inventory of equipment and supplies for customer service.
Develop and maintain positive relationships with assigned customers in the sales territory.
Participate in local senior citizen and hard-of-hearing organizations, events, and trade shows.
Maintain customer and territory records using Salesforce and other company tools.
Adapt to new responsibilities and opportunities as needed.