Territory Service Manager

Stryten Energy•Kansas City, MO

4d•Onsite

About The Position

The Territory Service Manager directs all branch service personnel. Responsible for all service operations within assigned branch, and maintaining all branch quality to corporate standards. Works within established policies, procedures, practices, and regulations. Responsible for operational performance of all service partners in assigned territory. Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Requirements

High school diploma, general education degree (GED), bachelor’s degree preferred
Minimum of 3-5 years of service management experience.
Knowledge of Industrial Batteries and Chargers and/or Material Handling market a plus.
Critical thinking and good troubleshooting technique.
Good organization/administrative and time management skills.
Ability to train techs on skills and knowledge required.
Ability to communicate with multiple levels of customer/dealers/management on business related issues.
Knowledge in spreadsheets (Excel) and work processing (Microsoft Word).
Strong technical aptitude.
High energy, self-motivation, ability to be successful without direct supervision.

Responsibilities

Maintain good working relationships with lift truck dealers and assigned service partners.
Manage Service Department to ensure service calls are dispatched and closed with contractual service level agreements, keep customers informed of the status of repair work.
Ensure all hazardous materials are handled, transported, stored, and disposed of per DOT and EPA regulations.
Monitor expense items to ensure minimal expenditure.
Achieve service targets as assigned.
Provide technical assistance to foster increased sales. Provide technical support to all branches and service providers in assigned territory.
Train technicians in the performance of all facets of repair work per company guidelines.
Partner with sales teams to help generate additional product and service sales.
Serve as backup to Service Technicians to perform Battery and Charger service calls.
Responsible for implementation of inventory controls and adhering to policies and procedures.
Responsible for ensuring vehicles, including commercials, are operating within all federal, state, local and corporate guidelines.
Maintain warehouse to the company’s health, safety, and SOP standards.
Additional responsibilities as needed to support the team and company goals.