Territory Service Manager (Inside Sales)

ISCO Industries, Inc.•Edmonton, AB

4d•Onsite

About The Position

Establish and implement sales and marketing plans, coordinate, implement and manage the daily operations of the inside/telephone sales and marketing efforts for specific products and/or services within an assigned customer group or geography. Partner with outside sales staff in supporting the customer/sales relationship for the company.

Requirements

Associate (Two year) college/technical school degree in sales, marketing, business or closely related field
Knowledge of features, benefits and use/application of broad range of company products.
Manages difficult or emotional customer situations
Responds promptly to customer needs
Solicits customer feedback to improve service
Responds to requests for service and assistance
Meets commitments
Focuses on solving conflict, not blaming
Maintains confidentiality
Listens to others without interrupting
Keeps emotions under control
Remains open to others' ideas and tries new things
Speaks clearly and persuasively in positive or negative situations
Listens and gets clarification
Responds well to questions
Writes clearly and informatively
Presents numerical data effectively
Able to read and interpret written technical specifications
Demonstrates effective negotiation and sales closing skills
Effectively communicates products, services, problems and needs to co-workers, venders and customer contacts
Identifies and resolves problems in a timely manner
Gathers and analyzes information skillfully
Develops alternative solutions
Works well in group problem solving situations
Uses reason even when dealing with emotional topics
Facilitates problem resolution and/or win-win solutions with a broad variety of internal resources, external customers and resources
Understands business implications of decisions
Displays orientation to profitability
Demonstrates knowledge of market and competition
Ability to determine and negotiate contracts and product cost
Works to maintain company’s reputation and customers’ positive perception of offered products.
Takes independent actions and calculated risks
Looks for and takes advantage of opportunities
Pursues training and development opportunities
Strives to continuously build knowledge and skills
Shares expertise with others
Approaches others in a tactful manner
Reacts well under pressure
Treats others with respect and consideration regardless of their status or position
Accepts responsibility for own actions
Follows through on commitments
Looks for ways to improve and promote quality
Demonstrates accuracy, thoroughness and attention to detail
Balances team and individual responsibilities
Exhibits objectivity and openness to others' views
Gives and welcomes feedback
Puts success of team above own interests
Able to build morale and group commitments to goals and objectives
Supports everyone's efforts to succeed
Ability to communicate effectively in verbal and written forms utilizing telephone, email, computer, face-to face and other common business office communication means.
Regularly required to sit, to use hands and fingers to key/enter sales data into computer, and to hear using the telephone to communicate with vendors, customers and co-workers.

Nice To Haves

A minimum of 2 years experience in the direct customer selling process and techniques including closing sales is preferred, but not required.

Responsibilities

Analyze market and identify customer needs; develop proactive sales and marketing plans that optimize product and service opportunities in providing customer-bases solutions; prioritize sales opportunities; and maximize profit opportunity and sales growth within assigned customer group and/or geography.
Executes sales plans, develops forecasts, tracking systems, marketing programs, and specific initiatives that support sales and marketing plans and maximize profitability of product and/or service sales.
Monitor competitor’s pricing, service and product trends/activity within the customer base/territory and make recommendations for competitively superior programs, services, contracts and pricing.
Establish and maintain effective customer and vendor relationships.
Identify customer requirements; determine product specifications and solutions. Make technical recommendations appropriate to design specifications and insure product compatibility with customer’s proposed application.
Determine and set pricing considering order volume, total customer relationship and external competitive climate.
Negotiate product availability, pricing and terms with vendors which meet customer requirements and maximize company profit.
Prepare and submit new and renewal quotes and follow through to close of sale with customer; ensure adequate packaging of product, on-time delivery and timely invoicing for services and product. If necessary, purchase non-stock products to fulfill customer needs.
Process product sales utilizing company Business Systems; provide customer confirmation of status and monitor vendor commitments for compliance.
Monitor customer commitments and communicate potential problems and changes with customers; proactively identify and resolve problems effecting customer satisfaction and/or company profit.
Provide on-going communication with Outside Sales, Credit, and Customer Service and Delivery personnel to ensure the coordination of support services and identify potential future sales opportunities.
Monitor sales and vendor activity to maximize asset turns and meet customer needs.
Monitor operating unit sales and gross profit in relation to sales and marketing plans and budgets, forecasts, marketing programs and specific initiatives.
Performs other related duties as assigned.