Territory Route Manager

Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes•Omaha, NE

About The Position

The Territory Route Manager oversees an assigned service territory and directly supervises Route Sales Representatives. The role is accountable for service safety and territory results, including customer retention and satisfaction, business growth, employee retention, accounts receivable collection, customer renewals, direct and route sales, credits, and merchandise control. The manager spends approximately 60% of their time traveling with service professionals, observing routes, and visiting customer locations. The work also includes time in an office and exposure to loading dock, production, warehouse, vehicle loading and unloading, and vehicle maintenance areas. The position is based in the Lincoln, Nebraska area.

Requirements

High school diploma or equivalent.
Two years of service and route-based industry experience, with a proven track record of growing customer accounts.
Significant customer interface and service experience.
DOT certification.
Driver’s license.
Automobile insurance for a personal vehicle.
Successful completion of criminal background, motor vehicle record, and drug screen checks.
Ability to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, and load and unload product from a truck without assistance.
Ability to travel throughout the assigned service territory and work in varying weather conditions.

Nice To Haves

Bachelor’s degree in a related field or equivalent experience.
Previous profit-and-loss accountability and/or contract-managed service experience.
Production planning, maintenance, or warehouse operations experience.
Exposure to sales.

Responsibilities

Promote and sustain a safety culture.
Evaluate, coach, and develop Route Sales Representatives in the territory.
Create a sales culture that supports team selling through Together-In-Growth and Shared Lead programs.
Assist with new account installations as directed by the Service Manager and/or General Manager.
Manage day-to-day customer service programs for the territory.
Visit all required customers each quarter to review growth and service opportunities.
Ensure Route Sales Representatives respond to and resolve service requests promptly.
Set clear customer service expectations and lead by example.
Spend 60% of work time traveling with service professionals, observing routes, and visiting customers for required visits, Together-In-Growth days, and follow-up.
Proactively follow up on at-risk accounts and resolve service concerns quickly.
Negotiate and secure customer renewal agreements that protect pricing and profitability.
Recruit, select, and hire Route Sales employees.
Meet in person with each Route Sales Representative weekly to review trends and performance, coach, and identify improvement opportunities.
Deliver and participate in training to support customer retention and service goals.
Contact Route Sales Representatives daily by remote means to address pending items and situations.
Attend meetings and complete administrative work to improve customer satisfaction.
Coordinate accounts receivable collections.
Protect and manage merchandise control processes.
Investigate and report accidents or incidents within 24 hours of notification.