Territory Manager, MCS - Los Angeles

Abbott • Los Angeles, CA

8d • $83,300 - $166,600 • Remote

About The Position

Abbott’s Heart Failure business develops solutions to diagnose, monitor, and manage heart failure. The Territory Manager, MCS is responsible for sales and customer support across an assigned territory, achieving sales targets and providing clinical and technical support related to Abbott Ventricular Assist Device (VAD) systems. The position is based remotely in California and involves travel throughout the territory, including overnight travel; the role is expected to travel 50% of the time.

The manager develops territory and account plans, forecasts sales and revenue, manages customer relationships, and coordinates with internal teams to deliver customer service. The role also handles sales and expense reporting, quotes and contracts, customer complaints and product-failure reporting, and other business processes in accordance with company policies and relevant guidelines.

Requirements

• Bachelor’s degree in a relevant field of study or equivalent.
• Five years of medical device sales experience within the cardiovascular field.
• Ability to travel extensively throughout the territory, including overnight travel.
• Understanding of hospital account management.
• Proven ability to establish strong customer relationships.

Responsibilities

• Achieve sales targets as outlined in the SIP and Vital Few.
• Maintain clinical knowledge of Abbott Ventricular Assist Device systems and support cases as needed.
• Manage business processes, including customer contract negotiations, price quotes, customer complaints, monthly reports, TAPs, Blue Sheets, Partnership Summary, SFA, RMA, expenses, and Concur expense reporting.
• Collaborate with territory team members and departments including Clinical, Market Development, Training and Education, Center Development, Reimbursement, Technical Services, Customer Service, Marketing, and Field Management.
• Grow territory business through account assessment, forecasting, and strategic planning using the Strategic Selling Sales Methodology.
• Ensure customer satisfaction and comply with Advamed guidelines.
• Understand and apply hospital administration, purchasing, and reimbursement policies.
• Participate in region-wide projects.
• Build customer relationships and maintain professional conduct.
• Initiate account contacts, conduct sales calls, provide clinical and technical support, and maintain regular contact with current and potential accounts.
• Prepare territory budgets and revenue forecasts for approval and inclusion in the annual sales plan; provide input to strategic and tactical planning and sales projections for inventory forecasting.
• Work with internal stakeholders as a corporate liaison to provide a high level of customer service.
• Monitor and report relevant activity, sales calls, calendars, and sales-to-objective by account; submit offers and price quotes and provide feedback on market participant activities.
• Complete sales and expense reports, maintain a planning calendar, and submit requested documentation on time and in accordance with company policy.
• Protect company equipment and confidential information and manage the expense budget responsibly.
• Provide support at trade shows as requested.
• Promptly report product failures and customer complaints to Regulatory Affairs and, as appropriate, Technical Services through established processes.
• Share product-improvement and potential-accessory concepts with Research and Development.
• Perform other duties as assigned by management.

Benefits

• Career development opportunities with an international company.
• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, an affordable and convenient path to a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level