Territory Manager, MCS - San Diego

Abbott • San Diego, CA

3d • $83,300 - $166,600 • Remote

About The Position

Abbott is hiring a Territory Manager for its Heart Failure business to manage sales and customer support across the San Diego territory. The role is responsible for achieving sales targets, developing territory strategy, maintaining customer relationships, and providing clinical and technical support related to Abbott Ventricular Assist Device (VAD) systems. The position is remote in California and requires extensive travel throughout the territory, including overnight travel.

The Territory Manager manages account activity and business processes, including contract negotiations, pricing, customer complaints, reporting, expense management, forecasting, and documentation. The role collaborates with clinical and commercial colleagues and internal departments to deliver customer service, support regional projects, and provide market and product feedback. The position also requires adherence to applicable guidelines and company policies.

Requirements

• Bachelor’s degree in a relevant field of study, or equivalent.
• Five years of medical device sales experience within the cardiovascular field.
• Ability to travel extensively throughout the territory, including overnight travel.
• Understanding of hospital account management.
• Demonstrated ability to establish strong customer relationships.

Responsibilities

• Achieve sales targets as outlined in the SIP and Vital Few.
• Maintain clinical knowledge of Abbott Ventricular Assist Device (VAD) systems and support cases as needed.
• Manage business processes, including customer contract negotiations, price quotes, complaints, monthly reports, TAPs, Blue Sheets, Partnership Summary, SFA, RMA, expenses, and Concur reporting.
• Collaborate with Territory Team members and colleagues in Training and Education, Center Development, Reimbursement, Technical Services, Customer Service, Marketing, and Field Management.
• Grow the territory and achieve sales targets through account assessment, forecasting, and strategic planning using the Strategic Selling Sales Methodology.
• Ensure customer satisfaction and adhere to Advamed guidelines.
• Apply knowledge of hospital administration, purchasing, and reimbursement policies.
• Participate in region-wide projects.
• Build and maintain customer relationships while initiating account contacts and conducting sales calls.
• Provide clinical and technical support and guidance to customers, maintaining regular contact with current and potential accounts in the territory.
• Contribute concepts and ideas that benefit sales and customer support.
• Prepare a territory budget and revenue forecast for approval and inclusion in the annual sales plan; provide input to strategic and tactical planning and submit sales projections for inventory forecasting.
• Serve as a corporate liaison with regional leaders and relevant internal departments to provide customer service.
• Monitor and report relevant activity, sales calls, calendar, and sales performance by account within the assigned geography.
• Provide input for timely formal offers and price quotes, and report factual feedback on market participant activities.
• Complete sales and expense reports and other management-requested documentation on time and in accordance with company policy; maintain a planning calendar.
• Protect company equipment and confidential information and manage the expense budget responsibly.
• Provide support at trade shows as requested.
• Report product failures and customer complaints promptly to Regulatory Affairs and, as appropriate, Technical Services, following established processes.
• Share product improvement and potential accessory ideas with Research and Development.
• Perform other duties as assigned by management.

Benefits

• Career development opportunities with an international company.
• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, an affordable and convenient path to a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level