Territory Manager II

PODS•Burnsville, MN

5d•$115,000 - $130,000

About The Position

Responsible for driving the overall operational and financial success of multiple corporate territories. The role leads teams across multiple storage centers to improve operational effectiveness and efficiency, typically managing numerous markets and territories with revenue in excess of $10 million. Building relationships with corporate support departments, internal and external customers, businesses, and vendors is important to success. The Territory Manager recruits, develops, and manages associates; oversees customer experience, operational performance, equipment and facilities, regulatory compliance, and territory financial results. The position requires frequent travel to storage centers within the local territory. Regular business hours apply, with some additional hours potentially required, including Saturdays and Sundays.

Requirements

Bachelor’s degree or equivalent experience.
At least 10 years of multi-location management experience, including at least 7 years in a people leadership role.
Experience managing truck fleets and heavy equipment.
Demonstrated track record of driving operational efficiencies in a leadership role.
Ability to sit at a desk for up to 8 hours per day and use a keyboard and mouse.
Ability to stand and walk for up to 8 hours per day; stoop, bend, and lift up to 50 pounds.
Ability to reach with hands and arms, talk and hear, and communicate verbally using a telephone handset.

Nice To Haves

At least 5 years of multi-location management experience in a route-based business.

Responsibilities

Recruit, interview, hire, train, and retain associates; manage performance and develop internal talent.
Create a culture aligned with PODS core values and communicate goals, business results, improvement opportunities, and focus areas to team members.
Ensure weekly meetings are held with territory associates.
Manage customer experience to meet or exceed CSAT and DSAT goals, resolve issues, contact customers directly, refine processes, and implement remedial training.
Ensure associates meet expectations for brand standards and customer interactions.
Manage corporate-owned assets, including trucks, forklifts, and containers.
Maintain safe and clean storage centers and staging areas.
Oversee routing and delivery performance, monitor delivery progress, and adjust operations to meet pickup and delivery commitments.
Ensure equipment repairs are completed safely and promptly, and manage operating metrics such as Jobs per Hour, ETAs, out-of-service containers, and asset utilization.
Schedule associates to meet business demands and communicate with Sales and Service Centers and other divisions about daily delivery and customer requests.
Ensure compliance with DOT requirements, including Hours of Service regulations and licensing; OSHA regulations; state and local facility ordinances; local zoning codes and permit requirements; delivery regulations; lease agreements; and internal company policies.
Perform quarterly self-audits, identify areas for improvement, and address deficiencies.
Manage day-to-day operations within established budgets and maximize profitability.
Participate in the annual AOP process, assess forecasting trends with FP&A, and conduct monthly reviews of financial results and expenditures.
Travel frequently to storage centers throughout the territory.
Perform other duties and responsibilities as assigned.