Termite & Pest - Branch Manager
About The Position
The Termite & Pest Branch Manager leads and manages all field operations within a region and is accountable for branch personnel, operational execution, financial performance, customer experience, and team development. The role directly oversees the Service Manager and technicians, establishes performance expectations, and ensures adherence to production, quality, safety, and service standards. The Branch Manager oversees daily field execution, monitors production and route performance, manages inventory, equipment, and vehicles, and ensures regulatory compliance, licensing, and safety adherence. The role is responsible for branch revenue, production targets, cost management, labor efficiency, expenses, and profitability, while driving growth through customer retention, service quality, and team performance. The position serves as the final escalation point for complex customer issues and protects the Palisade brand by maintaining high service standards. It also leads hiring decisions, onboarding, training, performance reviews, corrective action, and development of an internal leadership pipeline. Palisade Pest Control provides termite and pest control services to residential and commercial customers. Founded in 2021, the company has expanded from one office in Rogers, Arkansas, to multiple locations in Arkansas, Missouri, Oklahoma, and Alabama, with further expansion planned. Its stated core values are professionalism, service, integrity, and excellence.
Requirements
- High school diploma or GED.
- Clean driving record.
- Pest control route experience and current licensing by relevant state agencies.
- Strong communication and leadership skills.
- Basic computer proficiency, including Google Docs, Microsoft Office, email, and PC/Mac.
- Authorized to work in the United States.
- Ability to pass a background check and drug screen.
Responsibilities
- Lead and manage all field operations within the region.
- Directly oversee the Service Manager and technicians.
- Set performance expectations and enforce standards of conduct and service.
- Hold team members accountable to production, quality, and safety standards.
- Make final decisions on branch personnel matters in partnership with HR.
- Drive a culture aligned with Palisade’s Core Values.
- Oversee daily field execution and ensure work is completed accurately and efficiently.
- Monitor production metrics, route performance, callbacks, cancellations, and quality trends.
- Own inventory control, equipment standards, and vehicle accountability.
- Ensure regulatory compliance, licensing, and safety adherence.
- Identify operational inefficiencies and implement corrective action.
- Manage branch revenue, production targets, and costs.
- Monitor labor efficiency and operational expenses.
- Drive branch growth through retention, service quality, and team performance.
- Ensure profitability benchmarks are met or exceeded.
- Serve as the final escalation point for complex customer issues.
- Maintain high service standards and protect the Palisade brand.
- Monitor customer satisfaction trends and implement improvements.
- Lead hiring decisions for branch personnel.
- Oversee onboarding, training, and development.
- Conduct performance reviews and corrective action when necessary.
- Develop an internal leadership pipeline within the branch.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
