Tenant Services Coordinator

Avison Young • Honolulu, HI

2d • $26 - $29

About The Position

The Tenant Services Coordinator coordinates the day-to-day delivery of property services to tenants, with an emphasis on responding positively to tenant concerns. The role processes invoices and tenant work requests, manages certificates of insurance and accounts receivable, assists with tenant appreciation events, and supports successful property management under the guidance of the Property Manager. It serves as an on-site point of contact for tenants and vendors and provides operational, financial, and administrative support for the property.

Requirements

• One to three years of related experience.
• Strong verbal and written communication skills.
• Accuracy, accountability, sound judgment, and confidentiality.
• Excellent customer service skills.
• Ability to function at high capacity within a larger team and set and implement goals.

Responsibilities

• Act as the first point of contact for tenant service calls, requests, and issues, directing requests to appropriate staff or contractors and issuing tenant work orders and obtaining their approvals.
• Support tenant relations and maintain positive working relationships with tenants and vendors; coordinate tenant move-ins, move-outs, and events; and orient new tenants to building policies and procedures.
• Prepare vendor service contracts and lease abstracts, update lease abstracts, and obtain vendor bids for special work or services.
• Assist property management with daily property operations in accordance with applicable policies, procedures, management agreements, and client needs.
• Obtain and file tenant and vendor insurance certificates; maintain tenant and emergency contact lists, building pass lists, and other tenant and vendor records.
• Assist with billing, rent collection, and other tenant charges in compliance with lease agreements.
• Code and process invoices, enter data into the YARDI accounting system, prepare sundry billings, produce purchase orders for contract materials and services, and request W-9 forms from new vendors for accounting setup.
• Coordinate with relevant parties on rent roll-up and reconciliation and compile monthly reports for the owner.
• Perform administrative tasks such as filing, answering phones, distributing mail, preparing tenant correspondence, ordering supplies, computer and data-entry work, preparing spreadsheets and reports, greeting visitors and tenants, and logging and dispatching tenant service calls.
• As assigned, provide backup for card key programming and data entry; coordinate fire safety meetings and drills; update and maintain emergency manuals; maintain training records; and retain forms and certificates.

Benefits

• Traditional and Roth 401(k) with employer match and immediate vesting.
• 12 weeks of paid parental leave after one year of tenure.
• Medical, dental, and vision insurance.
• Company-paid life and AD&D insurance.
• Company-paid short- and long-term disability coverage.
• Voluntary critical illness and accident coverage.
• Healthcare, dependent care, commuter, and transit pre-tax benefits.
• Wellness program.
• Employee Assistance Program (EAP).
• Competitive paid vacation days.
• Two personal/wellness days.
• Paid holidays plus two floating holidays.
• Annual volunteer day for Day of Giving.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed