TENANT SERVICES COORD
About The Position
The Tenant Services Coordinator is responsible for all aspects of the leasing component for a program providing blended case management and permanent supportive housing services to persons with a serious mental illness in Carbon, Monroe, and Pike counties; responsible for ensuring compliance with HUD and other funding body regulations; data entry and reporting; inspections of all leased units; tracking of and calculating program participant rent responsibility; tracking of leases, renewals, locating units and lease negotiations as well as acting as liaison between landlord and program participants to ensure that all units are maintained appropriately. In addition to managing duties related to the housing program, incumbent is also responsible for managing our Flex Funding program. This requires reviewing applications for financial assistance, making determinations of eligibility, processing payments, and tracking expenditures. In addition, providing administrative support to the staff at Crossroads and Street2Feet.
Requirements
- Bachelor’s Degree in a Human Service field preferred
- Experience in leasing, hospitality, or administrative work a plus
- Housing Quality Standards or NSPIRE Certification preferred.
Responsibilities
- Assist and provide Administrative Assistant functions: answer phones, greet visitors, filing, maintaining vehicle logs and repairs and creating and updating spreadsheets, etc.
- Responsible for reviewing and processing Flexible Funding applications as well as maintaining spreadsheet
- Manage all leasing functions for the Permanent Supportive Housing and Master Leasing/Bridge Programs.
- Build and develop relationships with community landlords and property managers.
- Locate and conduct HQS inspections on apartments for the program and/or coordinate HUD inspections through the Public Housing Authorities.
- Negotiate lease conditions and rents with prospective landlords.
- Gather proof of household income and calculate participant rent responsibility and utility allowances in accordance with HUD regulations; prepare documents for program participant signatures.
- Track renewal dates for leases and rent calculations.
- Enter all data, client and landlord info onto spreadsheets and Homeless Management Information System, including annual updates, rent changes, lease and inspection renewals. Provide monthly reports to Director.
- Maintain all housing program data and assist in preparation for APR and HUD grant renewals.
- Maintain a secured inventory of periodically verified leased property access hardware/software/codes.
- Responsible for payment of all housing related bills to include utility payments, utility allowances, security deposit and rents, repairs, etc.
- File documents, maintain and update all leasing files, close out leasing files when leases are not renewed.
- Coordinate, schedule, and assist with program participant move in and move out of program.
- Act as liaison between program participant and landlord for repairs to unit.
- Conduct walk through inspections with program participate prior to entry, quarterly during program enrollment, and upon exit of the program; coordinate repairs with landlords and scheduling cleaning as applicable.
- Maintain appropriate program participant census levels.
- Participate in regularly scheduled meetings with both internal and external stake holders.
- Additional duties as assigned
Benefits
- Competitive Compensation
- DailyPay – Access Your Earned Wages Before Payday
- Medical, Dental & Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off
- Employee Assistance Program
- Wellness Programs
- Employee Referral Bonuses
- Company-Paid Training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
