Tenant Delivery Manager

Trademark Property Company•Fort Worth, TX

18d•Hybrid

About The Position

Trademark Property Company is seeking a Tenant Delivery Manager to be the primary owner for the successful delivery of tenant spaces from lease execution through tenant opening across Trademark’s owned and managed retail and mixed-use property portfolio. This role reports directly to the Director, Tenant Services and transforms lease obligations into an executable delivery strategy by aligning people, processes, and project milestones. The Tenant Delivery Manager acts as the central point of coordination among Ownership, Leasing, Development, Property Management, Asset Management, and Tenants, proactively managing risk, facilitating informed decision-making, and driving successful store openings. While collaborating with internal teams when project interfaces exist, this role remains dedicated to tenant delivery activities and risk management. Regular travel to properties is required.

Requirements

Bachelor’s degree in a related field required.
5+ years of progressively responsible experience in Tenant Coordination, retail development, store development, lease administration, commercial real estate project coordination, or retail property management.
Experience supporting retail, mixed-use, shopping center, or commercial tenants from lease execution through construction and opening is strongly preferred.
Demonstrated ability to interpret lease terms, construction exhibits, workletters, schedules, design documents, construction plans, and general building/ADA codes.
Proven ability to influence project outcomes and drive results across multiple stakeholders without direct supervisory authority.
Strong interpersonal, problem-solving, and written/oral communication skills with a high degree of integrity, reliability, and work ethic.
Experience using project management, document management, CRM, and collaboration tools (e.g., Bluebeam, Microsoft Office, Salesforce, Procore, or similar platforms).

Responsibilities

Review LOIs, leases, and workletters to identify delivery obligations, Landlord/Tenant responsibilities, signage requirements, Tenant Allowances, and critical lease milestones.
Coordinate with appropriate stakeholders during lease negotiations to identify potential constructability issues and clarify Landlord delivery obligations.
Issue tenant delivery letters, issue required lease notices, establish tenant delivery schedules, and closely monitor key lease milestones.
Distribute Tenant Design Criteria and essential construction information to Tenants and design consultants.
Coordinate the Tenant plan review process, verify compliance with Design Criteria, and track architectural, engineering, signage, and specialty consultant approvals.
Coordinate internal review comments and facilitate timely resolution with tenants and design consultants.
Ensure required permits, insurance, deposits, and necessary approvals are received prior to the start of construction.
Verify that Landlord delivery obligations are satisfied in accordance with the lease prior to tenant turnover.
Conduct pre-construction meetings alongside property operations and monitor tenant construction progress against approved schedules to mitigate opening risks.
Support the certificate of occupancy and store opening process, manage punch list completion between Landlord, tenant, and contractors, and provide formal turnover paperwork to Property Operations.
Process Tenant Improvement Allowance documentation and reimbursement requests.
Verify financial requests comply with lease requirements and coordinate seamless payment processing while maintaining accurate documentation.
Serve as the primary point of contact for tenant delivery from lease execution through grand opening.
Identify project risks early, communicate potential impacts, and implement mitigation strategies to maintain target opening dates.
Maintain project schedules, dashboards, KPI reporting, and documentation within the department's operating platform.
Facilitate cross-functional decision-making, maintain ongoing communication with ownership, and actively participate in leasing and portfolio update meetings.