Tenant Coordinator

Inland Companies•Milwaukee, WI

About The Position

The Tenant Coordinator at Colliers | Wisconsin plays a vital role in supporting Property Managers to ensure an exceptional experience for our commercial tenants. This position requires strong organizational skills, attention to detail, and a proactive approach to tenant relations and administrative duties.

Requirements

Minimum 2+ years of experience in customer service, clerical, or administrative roles (commercial real estate experience is a plus)
Proficiency in Microsoft Office suite, particularly Excel for data analysis and reporting
Highly organized with the ability to manage multiple projects and deadlines effectively
Strong communication skills with a focus on customer service and relationship building
Entrepreneurial mindset with a collaborative approach and a commitment to client and team success
High integrity, professionalism, and ability to maintain confidentiality
Polished appearance and excellent interpersonal skills for interaction with high-level professionals

Nice To Haves

Familiarity with property management and accounting software such as Yardi, MRI, Kardin, or Argus
Knowledge of property facility management software like Angus Anywhere, Facility Dude, or MRI Workspeed
Proficiency in database and project management software (e.g., SmartSheet)

Responsibilities

Collaborate with building engineers to ensure prompt resolution of tenant requests and facilitate monthly billing for these services
Foster positive relationships with tenants, management team, and contractors
Coordinate tenant move-in packages and manage distribution of tenant gifts and holiday gifts
Plan and organize annual tenant events
Code and process vendor invoices, manage accounts payable, and maintain accurate records
Track and file vendor and tenant Certificates of Insurance; maintain insurance tracking system
Maintain tenant contact lists, vendor directories, and other property-related databases
Assist in lease administration activities including lease abstracting and preparing monthly rent statements
Create and maintain lease and property files, both hard copy and electronic
Prepare and coordinate bid proposals, create service contracts, and conduct bid comparison analysis
Provide administrative support for building and tenant improvement projects
Assist in invoice tenant work order billbacks (meter readings, HVAC, etc.)
Greet and assist tenants, prospective tenants, vendors, contractors, and guests; provide hospitality services
Answer questions and provide information to stakeholders; ensure effective communication flow
Schedule and coordinate meetings, special events, and property inspections as needed
Troubleshoot and address computer and phone system issues; coordinate service calls