Tenant Services Coordinator

Unico Properties • Seattle, WA

8h • Onsite

About The Position

The Tenant Services Coordinator greets and directs visitors and routes telephone calls. Assists the Property Manager in tenant relations in the areas of work order processing, answering billing and tenant policy questions, planning special events, parking, and security. Provides administrative support to General Manager, Property Manager, and Chief Engineer. Performs general office duties such as filing, processing mail, and document preparation.

Requirements

• High School diploma or equivalent
• 1-3 years’ experience in a customer service and/or administrative position
• Excellent customer service skills with ability to interact with the general public
• Excellent communication skills
• Must be organized and able to multi-task
• Ability to analyze moderately complex administrative details, such as planning, scheduling, reporting, and displaying data
• Ability to operate various computer software programs, specifically Microsoft Office Tools

Responsibilities

• Greet and direct visitors, route telephone calls and emails.
• Enter and track work orders from tenant requests and daily security and janitorial logs.
• Coordinate service partners such as day janitorial and parking.
• Issue purchase orders and maintain logs.
• Process invoices for accounts payable and serve as contact for tenant billing questions.
• Compile tenant billbacks for utilities, services, labor, or materials and submit to accounting.
• Arrange special events and/or special tickets for tenants.
• Coordinate tenant move-in and move-out, and conduct tenant welcome/orientation.
• Maintain current tenant list, emergency contact list, elevator maintenance and entrapment log, vendor, contractor and tenant insurance certificates, tenant leases and general correspondence.
• Prepare tenant bulletins as needed.
• Maintain building keycard and access software, issue keycards.
• Schedule conference rooms and meeting set up for building tenants.
• Perform administrative duties to support General Manager, Chief Engineer and other staff.
• Perform general office duties, including ordering office supplies, maintaining office equipment, setting up and maintaining filing system, distributing mail and preparation of outgoing correspondence.

Benefits

• Two benefit plans to choose from: a Qualified High Deductible Health Plan or a Buy-Up PPO Plan.
• 12 weeks of paid parental leave for birth or adoption.
• 401(k) plan with up to $9,000 in employer matching each year, 401(k) after-tax elections allowed up to 415(c) limit.
• Starting with 3 weeks of flexible paid time off (PTO), which increases with tenure.
• 11 paid holidays off each year.
• 12 hours of paid volunteer time and $200 charitable contribution matching each year.
• Up to $2,000 Education allowance yearly.
• Required licensing and training covered at 100%.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED