Tenancy Support Agent

Regional Municipality of Peel • Mississauga, ON

9h • CA$71,549 - CA$89,436 • Hybrid

About The Position

Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference.At Peel Region, we can create lasting impact, together.Who we are: Peel Housing Corporation provides safe, well maintained living environments for tenants in Peel Living and Region of Peel owned properties including: 71 residential properties, two transitional housing residences and three emergency shelters. These services contribute to a positive experience for residents and enhance neighbourhoods where the buildings are located.

Requirements

• Post-Secondary Diploma in a human services related field with at least three (3) years of customer service experience or an equivalent combination of education/experience
• Knowledge of practices and procedures within the Housing Operations and Management Services area
• Knowledge of the Residential Tenancy Act, Housing Services Act, Municipal Freedom of Information and Protection of Privacy Act and other relevant legislation
• General understanding of issues impacting tenants including mental health, poverty, aging and multiculturalism
• Ability to travel between sites and access to reliable source of transportation
• Vulnerable Sector Check required (Region of Peel does not reimburse any costs)
• Computer proficiency in Microsoft Applications

Nice To Haves

• Housing Operations and Management Services experience would be an asset
• Demonstrate commitment to continuously improve quality of service to tenants
• Excellent customer service skills
• Excellent interpersonal skills required, emphasizing effective negotiation and conflict resolution skills
• Ability to work independently and in an integrated team environment and possess strong organizational skills
• Ability to exercise good judgment, discretion and problem solving
• Excellent written and verbal communication skills
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Responsibilities

• Primary on-site/in person contact for tenancy enquiries from application to end of tenancy
• Build and maintain on-going relationships with tenants to engage and empower them to resolve issues and participate in their communities
• Provide education, community resources, support and guidance to tenants
• Work in collaboration with other regional staff (e.g. Health Services, Client Relationships, etc.) and external agencies to resolve tenancy matters (e.g. unit rentals, outstanding arrears, rent calculations)
• Engage tenant to identify their needs and work with internal/external partners and community agencies to make appropriate referrals and advocate when required
• Initiate, coordinate and facilitate tenant meetings as required
• Lead and carry out plans related to tenant matters with applicable legislation, policies and procedures (i.e. Site Security Reports, complaints, tenancy records, Tenant Annual Reviews, internal transfers, non-rent related tenancy agreements, etc.)
• Attend Tribunal Hearings/Small Claims Court on behalf of Housing Operations and Management Services
• Document and maintain accurate records of all communications
• Establish professional relationships with community support agencies to support vulnerable and high risk tenancies
• Investigate and respond to political enquiries
• Prepare customized formal notices, forms and letters as required

Benefits

• Comprehensive Health, Dental, Vision benefit plan including psychological health
• Voluntary enrolment into OMERS pension plan (where applicable)
• Accrue Vacation on a monthly basis up to 3 weeks per annum
• 3 Paid personal days and floating holidays
• Flexible hours supporting your wellness and wellbeing
• Annual performance review and merit increases based on performance
• Supportive leadership and a culture of respect and inclusion
• Access to tuition reimbursement (where applicable) and learning and development resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree