Program Manager, Tenancy Support Services
About The Position
Wellspring is seeking a full-time Program Manager to provide Tenancy Support Services and manage Wellspring's (i)RISE program. This role includes serving as the agency's primary point of coordination for referrals, service authorization workflows, documentation expectations, and the Kentucky Medicaid Waiver Management Application (MWMA) process. This position will be supporting a new program for Wellspring. While the basic framework for the (i)RISE program has been established, the Program Manager will help build out the day-to-day operations, refine workflows, maintain program processes, and support the continued program development as it grows. The Program Manager will support a team of approximately 3-6 employees as well as eligible participants in obtaining and maintaining stable, independent housing through pre-tenancy and tenancy-sustaining services, while coordinating closely with outside case managers, state-level case managers, waiver contacts, landlords, community providers, and Wellspring team members. They will help bridge local service coordination gaps by communicating, organizing, following up, and connecting participants to housing-related and community resources. The Program Manager may also maintain a small caseload of participants receiving direct tenancy support services and ensure services are person-centered, recovery-oriented, housing-focused, well-documented, and consistent with applicable Medicaid, program, contractual, and Wellspring requirements.
Requirements
- Minimum of three years of experience working with clients with serious mental illness (SMI).
- Experience in at least one of the following: behavioral health, housing services, homeless services, social services, case management, Medicaid waiver services, and/or supportive housing.
- Program management experience is required. This can include demonstrated experience developing, coordinating, and maintaining program workflows; managing referrals, service authorizations, documentation, or other program requirements; monitoring timelines, outcomes, and deliverables; communicating with internal and external partners; problem-solving operational barriers; and supporting continuous improvement of program processes.
- Must have clearances of state and federal background checks, multiple abuse/sex offender registries, and clearance of exclusion lists prior to employment.
- Must pass a pre-employment drug screening.
- Must participate in the annual random drug-testing program.
Nice To Haves
- A bachelor’s degree in a related field is highly preferred.
- Supervisory, lead, or equivalent experience is preferred. This includes experience such as providing work direction, mentoring or training staff, coordinating team workflows, supporting quality review, or serving as a senior/lead staff member in a program or service setting.
Responsibilities
- Serve as the agency's primary point of coordination for referrals, service authorization workflows, documentation expectations, and the Kentucky Medicaid Waiver Management Application (MWMA) process.
- Build out the day-to-day operations of the new (i)RISE program.
- Refine workflows and maintain program processes for the (i)RISE program.
- Support the continued program development as the (i)RISE program grows.
- Support a team of approximately 3-6 employees.
- Support eligible participants in obtaining and maintaining stable, independent housing through pre-tenancy and tenancy-sustaining services.
- Coordinate closely with outside case managers, state-level case managers, waiver contacts, landlords, community providers, and Wellspring team members.
- Bridge local service coordination gaps by communicating, organizing, following up, and connecting participants to housing-related and community resources.
- Maintain a small caseload of participants receiving direct tenancy support services.
- Ensure services are person-centered, recovery-oriented, housing-focused, well-documented, and consistent with applicable Medicaid, program, contractual, and Wellspring requirements.
Benefits
- Medical insurance with employer contributions
- Dental and vision coverage fully paid for employees (single premium only)
- Health Reimbursement Arrangement (HRA) to help offset medical expenses
- Flexible Spending Accounts (FSA) for healthcare and dependent care
- Employee Assistance Program (EAP) for confidential support and resources
- 401(k) with 100% employer match up to 4%
- Employer-paid basic and voluntary life insurance/AD&D for employee (employee-paid spouse and children options available)
- Employer-paid short-term and long-term disability coverage
- Generous paid time off (PTO) starting after 90 days of employment
- 9 paid holidays
- Free access to courses that offer continuing education credits to help maintain licensure
- Mileage reimbursement for work-related travel
- Collaborative culture where staff ideas are heard and can quickly translate into improvements
- Free downtown parking
- Use of company vehicle
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
