Support Agent

Desjardins • Toronto, ON

1d • Remote

About The Position

As a Support Agent, Group Insurance, you provide administrative and operational support to our Group Insurance Business Development division. You strive to maximize operational productivity. This may include working in one or more sub-specialties, such as data entry, data processing and verification of database data integrity. You perform administrative, office and other tasks to help your unit achieve operational objectives and carry out initiatives in accordance with the detailed guidelines in place. The ability to drive results in therefore essential. You help process and analyze information, solve problems and prepare recommendations, tailoring your approach as needed. You also help users operate tools and systems effectively.

Requirements

• College diploma in a related field
• A minimum of one year of relevant experience
• Advanced proficiency in Office 365 apps (Microsoft Outlook, Word, PowerPoint, Excel, Teams, SharePoint and OneNote)
• Intermediate knowledge of office management systems and procedures
• Collaborates
• Situational adaptability
• Trade Union (If applicable)

Nice To Haves

• Other combinations of qualifications and relevant experience may be considered

Responsibilities

• Ensure the completion of the unit's administrative business processes.
• Perform analysis.
• Produce or revise reports and statistics.
• Carry out various administrative, operational and quality controls.
• Take corrective measures and carry out the required follow-ups
• Provide support to users in the efficient use of tools and systems
• Perform various administrative tasks related to data entry, extraction, processing, compilation and coding
• Provide various information related to policies, programs and processes in your field
• Prepare or revise presentations and other related documents

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree