Diamond Support Agent

Young Living Essential Oils • Lehi, UT

12d • Onsite

About The Position

The Diamond Support Agent plays a critical and highly visible role in supporting the success and retention of the highest-level Brand Partners within the organization. With increased discretion and decision-making authority, this role delivers exceptional, personalized service to elite field leaders, often serving as a strategic business partner and advocate. Diamond Support Agents engage across multiple communication channels, resolving complex issues, delivering business insights, and helping Diamond leaders navigate growth and leadership milestones. This role requires high judgment, professionalism, and a deep understanding of company strategies and field dynamics.

Requirements

• Exceptional written and verbal communication skills with the ability to tailor messaging to influential leaders
• Advanced problem-solving and critical thinking skills with a high level of independence
• Strong business acumen, including understanding of compensation plans, leadership structures, and field dynamics
• High emotional intelligence and professionalism; adept at building trust-based relationships
• Ability to manage ambiguity and exercise discretion in sensitive situations
• Proficiency in Microsoft Office Suite and internal CRM/support systems
• Ability to thrive in a high-stakes, fast-paced environment while balancing multiple priorities
• High school diploma or GED
• Minimum of 2–4 years of experience in high-level customer service or leadership support roles
• Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

• Bachelor’s degree or relevant post-secondary education
• 4+ years of experience in customer service, field support, direct sales, or leadership advisory roles
• A combination of education and experience may be considered

Responsibilities

• Deliver white-glove support to top-tier Brand Partners via phone, email, chat/SMS, and in-person channels
• Use sound judgment to resolve escalated and complex concerns, often without the need for supervisor intervention
• Provide strategic business guidance and individualized coaching based on Brand Partner goals, market trends, and compensation structure
• Interpret and apply company policies and procedures with flexibility and discretion to serve Brand Partner needs
• Collaborate closely with cross-functional teams to expedite resolutions and ensure alignment on high-impact initiatives
• Represent the company with professionalism at major events, retreats, and leadership trainings, providing both logistical and strategic support
• Participate in special projects or task forces related to leadership development, loyalty, and top-tier retention
• Provide informal mentorship and guidance to peers and new team members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED