Temporary Support Associate
About The Position
The Temporary Support Associate role supports the store’s success and efficiency while delivering on Coach’s brand commitment to customers. The associate creates positive customer impressions through friendly, efficient service at the cash wrap and by keeping the sales floor well maintained. The role supports the flow of products from receipt through point of sale, including shipment processing, stock management, replenishment, and visual merchandising. Associates also provide customer assistance, promote products and gift cards, and follow cash-handling, housekeeping, and Loss Prevention procedures.
Requirements
- At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred. A combination of education and experience will be considered.
- Current knowledge of fashion trends and marketplace competition.
- Knowledge of cash register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
- Strong attention to detail and organizational skills.
- Ability to multitask in a fast-paced environment.
- Excellent communication and customer service skills.
- Strong English-language proficiency for EU roles.
- Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days such as public holidays.
- Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.
Nice To Haves
- Experience in a luxury retail service environment.
Responsibilities
- Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
- Represent the brand within the store and local market, and support social media engagement.
- Operate the point-of-sale system accurately, maintain an organized cash wrap, and handle cash and media in accordance with policy.
- Suggest add-on products, promote gift cards, and capture customer information where permitted.
- Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
- Manage stock levels, replenish the sales floor, and carry out visual merchandising updates.
- Support sales-floor activities, respond confidently to customer requests, and partner with team members or management as needed.
- Maintain housekeeping standards and follow Loss Prevention guidelines.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid paternity and maternity leave
- Commuter benefits
- Disability insurance
- Tuition assistance
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
