Temporary Support Associate
About The Position
The Temporary Support Associate role is an integral part of store success and efficiency, with a focus on the Coach brand commitment and customer service. The associate creates positive customer experiences through friendly, efficient interactions at the cash wrap and by maintaining a well-organized sales floor. Accurate handling of products from receipt through point of sale is essential. The role supports customer service, point-of-sale operations, shipment and inventory processing, stockroom organization, replenishment, visual merchandising, and general sales-floor activities. The associate also follows store housekeeping and Loss Prevention standards and may support brand engagement in the local market and on social media.
Requirements
- At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred. A combination of education and experience will be considered.
- Current knowledge of fashion trends and marketplace competition.
- Knowledge of cash register systems and basic computer skills, including the ability to use an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
- Strong attention to detail and organizational skills.
- Ability to multitask in a fast-paced environment.
- Excellent communication and customer service skills.
- Strong English language proficiency (for EU).
- Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays.
- Ability to regularly lift at least 25 lbs and occasionally up to 50 lbs, and to climb, bend, kneel, and maneuver through the sales floor and stockroom.
Nice To Haves
- Previous luxury retail service experience.
Responsibilities
- Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
- Represent the brand internally and in the local market, and support social media engagement.
- Operate the POS accurately, keep the cash wrap organized, and handle cash and media according to policy.
- Suggest add-on products, promote gift cards, and capture customer information where permitted.
- Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
- Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
- Support sales-floor activities, respond confidently to customer requests, and partner with team members or management as needed.
- Maintain housekeeping standards and follow Loss Prevention guidelines.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid paternity and maternity leave
- Commuter benefits
- Disability insurance
- Tuition assistance
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
