Temporary Support Associate

kate spade new york•East Rutherford, NJ

1d•$15 - $22

About The Position

The Temporary Support Associate is integral to the store’s success and efficiency, providing customer service at the cash wrap and helping maintain a well-organized sales floor. The role supports the flow of product from receipt through point of sale, while creating friendly, efficient customer interactions that reflect the Coach brand. Responsibilities include assisting customers, operating point-of-sale systems, processing merchandise, maintaining inventory and visual presentation, and supporting store operations.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred. A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including using an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 lbs (up to 50 lbs occasionally), and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous luxury retail service experience.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Represent the brand internally and in the local market, and support social media engagement.
Operate POS accurately, maintain an organized cash wrap, and handle cash and media according to policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales floor activities, respond confidently to customer requests, and partner with teammates or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.