Temporary Support Associate

Tapestry•East Rutherford, NJ

About The Position

The Sales Support Associate role is an integral part of the store’s overall success and efficiency, with direct attention to the brand’s commitment to customer service. The role leaves a lasting impression through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate and effective work supporting product flow—from receipt through point of sale—is essential. The position welcomes and assists clients, supports sales floor activities, operates point-of-sale systems, and handles cash and customer information in accordance with policy. It also supports shipment and transfer processing, stockroom organization, inventory replenishment, visual merchandising, housekeeping, and Loss Prevention guidelines. The schedule must be flexible to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays. The role requires lifting at least 25 pounds regularly and up to 50 pounds occasionally, as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; preferably in a luxury retail service environment.
A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including the ability to use an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Serve as a brand ambassador internally and in the local market, and support social media engagement.
Operate the point-of-sale system accurately, maintain cash wrap organization, and handle cash and media in compliance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales floor activities, respond confidently to customer requests, and partner with the team or management as needed.
Maintain housekeeping standards and adhere to Loss Prevention guidelines.