Temporary Social Media Community Manager
About The Position
At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. The Community Management Contractor will engage and interact with consumers on Facebook, Instagram, LinkedIn, and TikTok. They will facilitate and encourage personal connections between the American Cancer Society Making Strides Against Breast Cancer / Relay for Life accounts and their followers, maintain conversations across mission priorities and capture storytelling opportunities through the ACS community. This person will keep a pulse on the cancer conversation, trends, opportunities and be responsible for communicating that information back to the organization. This is a fully remote position and can be based anywhere within the U.S. Ability to read, write and speak in Spanish language is preferred.
Requirements
- Experience with a community management, social media or digital communication focus.
- Experience working within a social media management tool (Hootsuite, Social Studio, Sprout, etc) and managing social channels is required.
- Personal commitment to DEI – possesses knowledge of and curiosity about own DEI journey and advanced understanding of issues related to DEI.
Nice To Haves
- Ability to read, write and speak in Spanish language is preferred.
Responsibilities
- Community Management – alongside other business stakeholders, this contractor position will take the lead in community management and response, across major social media platforms and across multiple branded accounts. Community management covers organic, earned, and paid social media. Practice best-in-class community management to ensure flawless and accurate execution of response, timing, and content delivery in an authentic brand voice. Reaction time should be swift, with the ability to prioritize conversations and responses based on topic.
- Manage conversations with followers in a consistent brand voice across all channels and participate in dialogue around trending topics, popular hashtags, media mentions, current and live events.
- Deliver exceptional customer service through social media in coordination with National Cancer Information Center (NCIC) and social engagement team.
- Social Listening and Real-Time Engagement – Beyond community management on owned and paid channels, this role will spearhead our proactive engagement strategy, bringing ACS to the forefront of all cancer and other related conversations and moments.
- Execute proactive outreach to the ACS and cancer community to source survivor, volunteer, staff, caregiver, and other stories.
- Engage with, amplify, and build relationships with those donating and fundraising on behalf of ACS through their social channels.
- Identify content trends and opportunities in the social space
- Identify and propose new social audience growth opportunities based on macro conversations.
- Compile and deliver timely and informative social listening reports to internal constituents with actionable insights.
- Source and manage approval/review process for User Generated Content across ACS’s channels
Benefits
- ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.
- Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.
- We are a proud equal opportunity employer.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
