BFT - Temporary Patient Service Coordinators for MGH North End

Mass General Brigham•Somerville, MA

44d•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals to advance its mission. As a not-for-profit, it supports patient care, research, teaching, and community service, striving to provide exceptional care. This role functions as the primary interface between patients and the medical team, providing administrative support in a fast-paced ambulatory setting. Responsibilities include scheduling appointments, diagnostic testing, and surgeries; acquiring referrals and pre-certifications; registering and updating patient information; collecting co-payments and fees; coordinating billing details; answering and triaging calls; and performing general office duties like photocopying, faxing, and filing. The role requires flexibility as responsibilities may vary based on clinical practice needs.

Requirements

Proficiency speaking Spanish language required.
1+ years' experience in a healthcare or customer service setting required for Level I role.
Proven understanding of managed care and other insurance-related coverage plans.
Digital literacy, including proficiency with Windows-based computer applications crucial.
Proven, accurate typing and data entry skills.
Prior customer service experience.
Qualified individuals must be available to complete a three-day, Epic training program.
Must be able to work at least 30 hours, Monday-Friday, days.
Must be a quick study, with a "can-do," positive demeanor.
Proven track record to be reliable, flexible and punctual.
Possess a professional demeanor, solid interpersonal skills, and the ability to work optimally as part of a team.
Applicants who meet the requirements and make a minimum one-month or more commitment are encouraged to apply.

Nice To Haves

Knowledge of EPIC, MEDITECH & BICS software a plus!

Responsibilities

Provide administrative support to healthcare providers within a fast-paced ambulatory setting.
Function as the primary interface between the patients and medical team.
Schedule patient appointments, diagnostic testing, and surgeries.
Acquire referrals and pre-certifications as needed.
Register and update demographic, PCP, and insurance information.
Collect co-payments and fees.
Coordinate details of billing.
Answer phones, and triage calls as appropriate.
Photocopying, faxing, and filing.