Temporary Library Associate

Sno-Isle Libraries • Oak Harbor, WA

9d • Onsite

About The Position

The Temporary Library Associate performs skilled paraprofessional library support services at the Oak Harbor and Freeland Libraries. The role provides customer service and basic reference support, assists customers with accounts and technology, registers new customers, processes library materials, answers phones, and may be in charge of a building when needed. The position also supports library programs, collection maintenance, equipment, and the upkeep of library spaces. The assignment lasts up to ten months and is not eligible for Public Employees’ Retirement System (PERS) participation.

The position is scheduled to work 40 hours per week. From December through the end of February, the employee will work at Oak Harbor, including one to two evenings per week and alternating Saturdays and Sundays. From March through the end of August, the employee will work at Freeland, typically Sunday through Thursday. The employer may change assignments with notice, and travel between work sites may be required. The position is part of a bargaining unit represented by AFSCME Council 2.

Requirements

• Two years of experience providing direct customer service.
• College-level education or specialized training, such as in library science, program presentation, or another profession-based subject area; the posting allows knowledge, skills, and abilities to be acquired through a combination of education and experience.
• Thorough knowledge of established web-based databases and techniques for searching and accessing them.
• Thorough knowledge of established practices and procedures for an integrated library system (ILS).
• Thorough knowledge of library policies and procedures for determining customer needs and interests.
• Knowledge of collection development policies and procedures, and of library resources, programs, and services.
• Knowledge of alphabetical and numerical systems for arranging library materials and basic automated bibliographic identification.
• Strong customer service, organization, and attention-to-detail skills.
• Ability to uphold equity, diversity, and inclusion principles and communicate effectively with diverse audiences.
• Ability to handle and resolve disruptive behavior effectively.
• Ability to work independently, set priorities, cooperate, and maintain effective interpersonal relationships with the public and coworkers.
• Ability to operate relevant computer systems and hardware and software, including Microsoft Word and Excel, electronic databases, email, and internet navigation, as well as other office equipment and security systems.
• Ability to drive with a valid Washington State driver’s license or make independent transportation arrangements for travel to various sites.
• Ability to perform the physical demands described in the posting, including identifying and organizing materials by small-print numbers and alphabetical characters, scanning and inspecting materials, frequently moving objects weighing up to 35 pounds, moving book carts for extended periods, operating computers, and remaining stationary at a workstation for extended periods.

Responsibilities

• Provide basic reference and information services and help customers use library facilities, equipment, resources, and services.
• Refer complex readers’ advisory and reference questions to a Librarian or appropriate staff member.
• Perform circulation desk tasks and provide courteous, efficient customer service.
• Create and present programs for customer groups as assigned; develop related reading lists, promotional displays, and presentation materials.
• Train customers in basic library skills and the use of public computers, catalogs, reference computers, the internet, and devices.
• Help customers resolve technical problems and maintain or troubleshoot equipment used in a community library.
• Conduct collection maintenance using reports and data, including weeding materials based on condition and reallocating materials.
• Perform other library support services, including opening and closing buildings and keeping the library neat, clean, and orderly.
• Serve as the person in charge of a community library when designated and when supervisory staff or the building manager are absent.
• Travel between work sites as staffing needs require.
• Make public presentations, prepare correspondence and reports, and train new staff as needed.
• Attend assigned meetings, trainings, and workshops; assist with special projects; and participate on committees or teams as assigned.
• May coordinate volunteers at a community library and perform other duties as assigned.

Benefits

• Sick leave
• Vacation leave
• Paid holidays
• Dental coverage
• Employee assistance program
• Employer-paid ORCA Passport card
• Medical coverage for employees working 20 or more hours per week
• Vision coverage for employees working 20 or more hours per week
• Retirement savings for employees working 20 or more hours per week, subject to the stated PERS exclusion for this temporary position
• Life insurance for employees working 20 or more hours per week
• Flexible healthcare and daycare spending accounts for employees working 20 or more hours per week

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed