Library Associate

DANIEL BOONE REGIONAL LIBRARY•Ashland, MO

6d•$18 - $26•Onsite

About The Position

The Library Associate provides public access to information, library resources, and services under the direct supervision of Public Services Department Managers and the general supervision of Department Librarians. The position routinely works at service desks throughout Public Services and staffs those desks, including the main switchboard, for an average of 90–100% of the weekly schedule. Public Services responsibilities are interrelated, and departmental priorities may take precedence over the position’s regular duties. The role calls for strong customer service, teamwork, adaptability, and a commitment to learning and community service. The position has no supervisory responsibilities. The role requires standing and sitting for extended periods, pushing bookcarts, bending, stooping, reaching, lifting, and working on a computer. The work environment is moderately loud, and evening and weekend work is required. Scheduling, shift assignments, and work location may change as business needs require. Employees may be asked to assist other departments during a declared emergency. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or equivalent.
Two years of related job experience.
Proven computer literacy and adequate keyboarding skills.
Basic email skills, including opening, creating, and sending messages.
Familiarity with internet searching, social media, and blogs.
Proficiency with a library automation system or online catalog and reference databases.
Ability to meet the position’s physical demands, including extended standing and sitting, pushing bookcarts, bending, stooping, reaching, and lifting.

Nice To Haves

Previous library experience.
At least 48 college credit hours.
One year of customer service experience; experience may be substituted for college credit.
Supervisory experience.

Responsibilities

Assist patrons in locating and using library materials, equipment, and services at assigned Public Services desks.
Staff Public Services desks, including the main switchboard, for an average of 90–100% of the weekly schedule.
Share knowledge with coworkers and work as a team to provide effective customer service.
Assist patrons with the online catalog, public computers, internet-based information and databases, and downloadable and streaming library collections.
Develop familiarity with popular titles and authors to provide readers’ advisory services.
Participate in training opportunities and may participate in staff planning committees.
May plan, present, or host programs for all ages.
May provide individual or classroom-based technology instruction.
May perform collection maintenance, including weeding damaged materials, shelf reading, and filing.
May write articles for library blogs or other online content.
May maintain special files at a supervisor’s request.
May provide clerical assistance within the department.
May serve as a Passport Acceptance Agent.
May assist other departments when assigned by Service Managers.