Temporary Gift & Data Processing Specialist

Lucile Packard Foundation for Children's Health•Palo Alto, CA

3d•$30 - $34•Hybrid

About The Position

This temporary, full-time role supports child and maternal health by processing gifts, updating donor and gift information, assisting with reconciliation, and participating in process improvements and a CRM conversion. The position is based in Palo Alto, CA, and requires a consistent onsite presence, with specific day requirements varying by season. The assignment is expected to last approximately six months, from November 2026 to May 2027. The role offers an opportunity to gain valuable experience in gift and data processing while contributing to the Foundation's mission.

Requirements

Two (2) years of experience in an administrative, database, or bookkeeping role.
Experience doing complex data entry with strong attention to detail.
Ability to manage multiple projects simultaneously in a busy environment.
Ability to exercise good judgment and handle confidential and sensitive information with the utmost discretion and in compliance with applicable Health Insurance Portability and Protection Act requirements (HIPAA).
Experience with Microsoft Excel, Word, and Outlook. Intermediate skill with Excel required.
Ability to work with a wide variety of people and to represent the Foundation professionally with excellent written and verbal communications skills.

Nice To Haves

Working in a non-profit, business and database management.
Working with The Raiser’s Edge (fundraising database) or Blackbaud CRM.
Creating and maintaining written documentation for recurring processes.
Proactively identifying, diagnosing, and resolving issues through using existing documentation and tools and knowing when to escalate to other team members.

Responsibilities

Processing routine gifts by following established procedures and detailed documentation to enter gift information accurately in the donor database.
Preparing gift receipts and acknowledgments in accordance with Foundation practices and service expectations.
Ensuring the accuracy of gift data entry by performing assigned daily audits, identifying potential issues, and escalating exceptions appropriately.
Adding, updating, and correcting information in constituent records using information from donors, Foundation staff, returned mail, and approved research sources.
Supporting the general Gift Processing email inbox and assisting with donor and staff questions, with appropriate escalation of complex matters.
Assisting with month-end reconciliation activities, including reviewing gift data and supporting the accurate transfer of gifts to beneficiaries.
Following documented controls and procedures to support timely processing, donor service, data integrity, and compliance during calendar year-end and other high-volume periods.
Assisting with clearly defined CRM transformation activities, which may include data review or cleanup, documentation, testing support, and data conversion-related tasks.
Creating or updating written documentation for recurring processes as assigned.
Communicating workload, questions, and potential backlogs promptly so the team can prioritize and redistribute work when needed.
Showing initiative to take on additional tasks, duties, and assignments to help the department fulfill its responsibilities.
Performing other related duties as assigned.