Temporary Banker I - Washington County

Arrow Bank NA•Hudson Falls, NY

9d•Onsite

About The Position

Arrow Financial Corporation is hiring a Temporary Banker I to support branch operations in Washington County. The role provides customer service, processes transactions, responds to banking inquiries, and assists colleagues and supervisors with daily branch functions. It offers temporary employment, competitive pay, and experience that may support future career growth with the company. The position is 40 hours per week, Monday through Saturday, with rotating Saturday work at least once a month and additional hours as needed. Branch hours range from 8:00 a.m. to 6:30 p.m. Monday through Friday. Travel to various branches is required as needed.

Requirements

High school diploma or GED.
Strong written and verbal English communication skills, including the ability to communicate confidentially, clearly, professionally, and confidently.
Commitment to high-quality customer service and a courteous, patient, and professional demeanor.
Strong attention to detail and problem-solving skills, with the ability to follow procedures.
Ability to manage multiple tasks while remaining aware of surroundings and priorities.
Sound judgment, discretion, and integrity when handling confidential information.
Proficiency in Microsoft Word, Outlook, and Excel, and ability to learn and use department-specific systems and software.
Ability to remain stationary, often standing, for prolonged periods.
Ability to use a telephone, computer mouse, and keyboard repetitively for extended periods.
Ability to move, lift, and carry cash bags, coin boxes, and branch equipment weighing up to 30 pounds.
Ability to travel to various branches as needed.
Ability to participate in a rotational Saturday schedule.

Nice To Haves

Two years of experience in customer service, cash handling, or retail sales.
Bilingual ability.

Responsibilities

Process customer transactions accurately and efficiently, follow cash-handling procedures, balance the cash drawer, adhere to cash limits, and buy or sell currency from the vault.
Handle incoming customer service calls using knowledge of company operations, products, services, and programs.
Answer account and banking questions, including questions about interest rates, service charges, and account histories, while complying with disclosure requirements, regulations, and privacy policies.
Prevent and detect fraud by identifying counterfeit currency and monetary instruments, verifying customer identity, and following check-cashing and dual-control procedures.
Perform daily ATM reconciliation and maintenance and process night-depository bags under dual control as assigned.
Follow security requirements, including branch opening and closing protocols, to protect customers, company resources, and branch safety.
Identify opportunities to provide additional products or services and refer customers to partners when additional expertise is needed.
Promote self-service banking options, including mobile applications, online banking, and ATM functions.
Maintain an organized work area and complete administrative tasks such as filing, scanning checks, and organizing transaction receipts.
Keep current with applicable federal regulations and follow company policies and procedures.